Office Admin

2 weeks ago

Hamilton, Canada SERVPRO of Hamilton Mohawk Full time

**Summary**

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

**Primary Roles and Responsibilities**

1. Receptionist a. Receive and enter lead calls and job referrals (FNOL) b. Perform excellent customer service c. Receive general phone calls and greet visitors d. Document calls for weekly call log report

2. Dispatch and Pending Follow-Up a. Dispatch lead calls and job referrals b. Track pending lead calls and job referral follow-up c. Analyze dispatch report

3. Schedule Tracking and General Administration a. Coordinate production schedule and monitor logistics b. Coordinate on-call schedule c. Perform general administration

**Necessary Experience and Skill Set**
- two years of business experienceWorking knowledge of operating a multi-lined telephoneSuperb customer service, administrative, and verbal and written communication skillsExperience in the commercial cleaning and restoration or insurance industry is desired

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- Company car
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (preferred)

Work Location: One location

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