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Manager, Sales Enablement
2 weeks ago
About Us:
We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself. Seek a career that will challenge you to make a meaningful difference through work with a passionate, empowered team in an environment where your voice matters and your ideas are always important.
If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Who we need:
Reporting to the Director, Sales Enablement, the Manager, Sales Enablement, plays a critical role in optimizing sales and skills development programs through onboarding, training, and on-going recruitment sales enablement projects, which aligns with the department’s strategic priorities to improve conversion performance and increase revenue. Additionally, the Manager, Sales Enablement, leverages recruitment-related data, such as key performance indicators (KPIs) and CRM system reports to deliver scalable learning solutions, performance coaching, and process optimizations using a blend of instructional design expertise and sales process insights. As a People Leader, they foster a working environment where all team members can be their best selves, grow and thrive, to support our corporate mission of championing student success. The Student Recruitment department is the first point of contact for learners seeking admission to Yorkville University/Toronto Film School and sets the tone for students’ experience at our institution. Remaining true to our values, this position ensures that an exceptional standard and industry-leading student recruitment service is provided to students considering Yorkville University/Toronto Film School as a study destination.
What you will do:
- Collaborate with the Director, Sales Enablement, to build and deliver scalabe training programs and performance improvement initiatives.
- Translate department KPIs and goals into actionable enablement programs that improve outcomes at each stage of the new student journey.
- Design and develop interactive e-learning content and digital courses using LMS-compatible tools.
- Facilitate onboarding and ongoing coaching programs (virtual and in-person where applicable) to elevate Advisor performance.
- Partner with student recruitment leadership to implement coaching frameworks and feedback loops.
- Audit Advisor interactions, CRM data, and KPIs to ensure compliance and adherence to established protocols, best practices, and processes to ensure sales excellence.
- Support initiatives that simplify and standardize sales workflows and processes in collaboration with the recruitment team, marketing, student finance, student services, and the registrar’s office.
- Collaborate with IT to support tech enablement and enhancement projects.
- Create and maintain centralized resources (guides, checklists, e-learning content), accessible through the sales enablement platform.
- Champion a culture of continuous growth and improvement.
What you bring:
- 5+ years of experience in sales enablement, instructional design or a related field, preferably in education, student recruitment, or B2C sales environments.
- Bachelor's degree, or master’s degree, in a related discipline (or international equivalent).
- Ability to demonstrate knowledge and experience in teaching, training, coaching, oboarding, lead generation, sales techniques and strategies, marketing and communication strategies, student support strategies. Including, but not limited to: current applicable legislation and compliance requirements, determining strategies for short-term goals; sharing of best practices to optimize the student and/or employee experience; and fostering a team environment in support of the corporate strategic imperatives.
- Proven experience designing and deploying e-learning modules using Articulate Rise, Storyline, or similar authoring tools.
- Knowledge and/or experience in people leadership, including fostering inclusive working environments, managing team responsibilities, coaching, and performance management.
- Strong collaborator and an ability to work in a complex environment.
- Strong verbal and written communication skills, with strong MS Office skills (PowerPoint, Word, Excel, and Teams).
What's in it for you:
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, an
