Destination Specialist

**Destination Specialist**

Department: Sales - North America

Reports to: Head of Sales - North America

Location: North Vancouver, Canada

Employment Type: Full-Time, hybrid/remote

Working Hours: 9 AM - 5 PM CST, Monday to Friday

**About Us**

50 Degrees North is an independently owned travel company specializing in planning and organizing complete travel experiences across the Nordic countries. Our team's diverse backgrounds and experiences contribute to a deep understanding of the region, ensuring our clients receive authentic insights and genuine recommendations for their journey, all infused with our passion for the Nordics. As a certified B Corp, we adhere to high social and environmental responsibility standards - joining our team means actively participating in our mission to make a positive impact on the world while doing what we love.

Our company culture is built on respect, collaboration, and a shared love for travel and the Nordics. We pride ourselves on fostering an inclusive and supportive work environment where every team member's voice is valued. Our office space reflects this ethos and is designed to be open, welcoming, and conducive to creativity and teamwork. With regular team events, wellness initiatives, and opportunities for professional growth, working at 50 Degrees North is not just a job - it's a chance to be part of a close-knit community passionate about making a difference.

**Position Purpose**

This role is designed to drive sales and enhance client satisfaction by engaging directly with clients and travel agents, understanding their travel needs, and creating customized itineraries. As a Destination Specialist, you will manage client interactions, prepare detailed quotes, and ensure a seamless handover to the Destination Assistants and Administrators for booking and follow-up. By focusing on client engagement, itinerary design, and effective communication, our Destination Specialists play a crucial role in delivering exceptional travel experiences and contributing to the company's sales targets and growth in the North America region.

**Key Responsibilities**

**1. Client Communication**
- Provide clients with timely travel advice and booking updates, acting as the primary point of contact.
- Resolve issues and deliver exceptional customer service through prompt communication, attention to detail, and genuine care for client satisfaction.

**2. Sales Management**
- Take responsibility for reaching sales targets by actively engaging with travel agents and clients.
- Prepare detailed and competitive quotes that meet client needs and budget.
- Work closely with Destination Assistants and Administrators by passing on bookings for processing, ensuring all required documentation and details are accurate and complete.
- Liaise with hotels and other travel suppliers to confirm bookings and reservations where required.
- Ensure accurate updating and maintenance of all booking records in the company’s CRM system.

**3. Financial Management**
- Create and handle deposit and balance invoices for bookings and ensure the travel platform reflects accurate information.
- Monitor balance payment invoices and send them to clients when required.
- Provide official balance breakdown letters to travel agents upon request, including commission details.
- Resolve cancellation fees with suppliers.

**4. Team Collaboration**
- Collaborate with fellow sales team members to foster a collaborative environment and achieve common goals and sales targets.
- Actively participate in weekly sales meetings to discuss progress, share updates, and provide constructive feedback.
- Contribute to team success by suggesting improvements and sharing valuable insights during team discussions.
- Provide insights and feedback to marketing and product development teams to continuously improve travel packages and client experiences.

**5. Training and Development**
- Conduct in-depth research on Nordic destinations, keeping up to date with the latest travel trends, attractions, and local events, as well as 50DN products and services.
- Actively participate in travel industry events to broaden your expertise and network with other professionals in the field.
- Support the training of new staff members on sales processes and company policies.
- Actively participate in ongoing training sessions and company updates to enhance skills and knowledge.

**Qualifications and Experience**
- High school diploma or equivalent; additional education in sales, travel, and tourism is a plus.
- Minimum 3 years of experience in a travel industry role, with personal or professional travel experience in key Nordic destinations.
- Proven sales experience in the travel industry, with a track record of responding to complex client requests and delivering excellent customer service.
- Knowledge of Salesforce CRM is a plus.

**Required Skills**:

- Strong customer-oriented approach with outstanding communication and interpersonal skills.
- Exce