Sales and Order Management Support Specialist

Ajax Textile Corporation believes our most important asset is our people and that is why our leadership team believes in diversity and inclusion. As our business is growing and we are implementing modern sales management processes and systems, we are looking to the future with a team that will go the distance If you are a person who thrives on change, isn’t afraid to think outside the box, and wants to make a difference while being challenged. Come grow with us

**Sales and Order Management Support Specialist Job Description**

We are looking for an organized, efficient sales support specialist to be responsible for the administration of sales opportunities and sales orders. The sales support and order management support specialist's responsibilities include tracking sales leads, coordinating quotes, confirming data with customers, updating customer accounts in the sales software systems, and updating opportunities status in the sales systems throughout the sales process. The sales and order management support specialist is also responsible for preparing and discussing status reports with the management team.

To be a successful in this position, you should have good time management, organizational skills, and abilities to work with sales software tools and large amounts of data. You should also demonstrate strong interpersonal, communication, and customer service skills.

This role reports to the President. The primary day-to-day working relationships are with the President and Plant Manager. You will also work closely with the Finance Manager for reporting and analyses activities.

**Responsibilities**:
**Opportunities/Sales**
- Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
- Compiling a daily list of sales leads, communicating leads to the sales department, and providing sales data and guides to the sales department.
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
- Recording sales trends and liaising with account managers to develop sales strategies.

**Order Management**
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.

**General**
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- Handling administrative duties for the company and its executives and management teams.
- Scheduling customer meetings and conferences.
- Reporting any unusual opportunities, sales, or orders activity to your supervisors.

**Job Requirements**:

- A high school diploma or equivalent.
- Experience in administration and high-volume office work may be advantageous.
- Strong analytical, organizational, and time management skills.
- Strong Microsoft Excel skills.
- Excellent team working, motivational, interpersonal, communication, and customer service skills.
- The ability to multitask and quickly switch your focus.
- Computer literacy, IT skills, and typing skills.
- An understanding of sales principles and customer service practices.
- Experience with Salesforce an asset

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift