Receptionist - Wellness and Community Connections

6 days ago

Sylvan Lake, Canada Town of Sylvan Lake Full time

Wellness and Community Connections Centre Receptionist

Casual Hours Monday to Friday between 8 - 4

**SUMMARY OF FUNCTION**:
**KEY DUTIES AND RESPONSIBILITIES**:
1. Provide reception duties in person, by telephone and electronically:

- Is the first line of contact for walk-ins/callers and those experiencing crisis situations and refers to the appropriate staff member

2. Coordinate staff meetings/trainings/bookings

3. Opening duties (e.g. unlock book shelf, and setting up for seniors walk)

4. Distribute Subsidized Taxi Cards

5. Respond to enquiries and book Community Bus

6. Book training and accommodations for staff

7. Take registrations using Perfect Mind software

8. Record client traffic and enquiries for statistical purposes

9. Determine and collect outcomes information for provincial reporting purposes

10. Semi - Annually update the Community Resource Directory

11. Provide general office duties:

- Order office supplies
- File management and maintenance
- Utilize Word, Excel, Power Point, and/or other presentation software to prepare reports, correspondence, presentations, and other documents
- Mail pick-up and delivery to and from the Municipal Government Building (MGB)
- Operate and provide support in the use of office equipment including scanner and photocopier

12. Conduct research, as requested, including internet and database searches

**TRAINING, SKILLS, AND ABILITIES REQUIREMENTS**:

- Post-secondary diploma in Office Administration and/or equivalent combination of education and experience preferred
- Minimum 2 years’ experience in an FCSS or Social Services Environment
- Experience, Training or skills in the areas of mental health, working with seniors or vulnerable persons an asset
- Strong initiative and the ability to work with mínimal direction
- Excellent time management, organizational and problem solving skills and abilities
- Ability to work positively in a team environment as well as working with mínimal supervision to contribute to the overall success of the Division
- Knowledge of WCC, FRN, and community programs and resources is required
- Ability to work with challenging issues in a sensitive and effective manner including being initial contact for clients in crisis and forwarding them to appropriate staff person
- Strict adherence to confidentiality unless person(s) is exhibiting harm to self or others or as is required by law
- Ability to work in a fast paced and changing environment in a positive and upbeat manner
- Class 5 driver’s license and use of a personal vehicle during business hours

If this position intrigues you, please submit your resume and cover letter in confidence specifying this position by August 22, 2025

**Town of Sylvan Lake**

5012 - 48 Avenue, Sylvan Lake, AB T4S 1G6

Attention: Human Resources

**Job Types**: Permanent, Casual

Pay: From $19.62 per hour

**Benefits**:

- Company events
- Employee assistance program
- On-site gym
- On-site parking

**Experience**:

- Reception: 1 year (required)
- Community Services: 1 year (required)

Licence/Certification:

- RCMP Based Criminal Record Check (required)

Work Location: In person

Application deadline: 2025-08-22
Expected start date: 2025-09-09

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