Receptionist

The Town of Sylvan Lake is a thriving, connected lakeside community that is resident focused,
visitor friendly and THE place to do business. Fifteen minutes from Red Deer, and an hour and a
half from both Calgary and Edmonton, we offer the amenities of a larger center with the relaxed
living atmosphere of a smaller community. With abundant year-round recreational and cultural
activities, we have definitely earned the name of “Brilliant All Year”

The Town of Sylvan Lake’s mission is to deliver responsible municipal services and infrastructure
that support an outstanding quality of life, unforgettable experiences, and a strong, diverse
economy. We achieve that through our values of integrity, accountability, engagement, innovation,
diversity and inclusion. We are currently seeking community minded applicants for the following
position:
**Wellness and Community Connections Centre Receptionist**
**Temporary Part Time - 10 month Term**

21 hours per week (afternoons with some required flexibility)
Starting Wage: $19.14/hr

**SUMMARY OF FUNCTION**:
The receptionist is responsible for providing reception duties including answering
clerical functions, regularly update Resource Directory and Housing Databases, mail pickup and
delivery to/from MGB, booking training registrations/accommodations for staff, ordering office
supplies, and monthly statistics compilation.

**KEY DUTIES AND RESPONSIBILITIES**:
1. Provide reception duties in person, by telephone and electronically:

- Is the first line of contact for walk-ins/callers and those experiencing crisis situations and

refers to the appropriate staff member
- Provide information and referral support for general inquiries within an extremely busy

inquiries; and referring to the appropriate staff member
2. Coordinate staff meetings/trainings/bookings
3. Opening duties (e.g. unlock book shelf, and setting up for seniors walk)
4. Distribute Subsidized Taxi Cards
5. Respond to enquiries and book Community Bus
6. Book training and accommodations for staff
7. Take registrations using Perfect Mind software
8. Record client traffic and enquiries for statistical purposes
9. Determine and collect outcomes information for provincial reporting purposes
10. Semi - Annually update the Community Resource Directory
11. Provide general office duties:

- Order office supplies
- File management and maintenance
- Utilize Word, Excel, Power Point, and/or other presentation software to prepare reports,
- correspondence, presentations, and other documents
- Mail pick-up and delivery to and from the Municipal Government Building (MGB)
- Operate and provide support in the use of office equipment including scanner and

photocopier

12. Conduct research, as requested, including internet and database searches

**TRAINING, SKILLS, AND ABILITIES REQUIREMENTS:
**Post-secondary diploma in Office Administration and/or equivalent combination of
education and experience preferred

Minimum 2 years’ experience in an FCSS or Social Services Environment
Experience, Training or skills in the areas of mental health, working with seniors or

vulnerable persons an asset
Strong initiative and the ability to work with mínimal direction
Excellent time management, organizational and problem solving skills and abilities
Ability to work positively in a team environment as well as working with mínimal

supervision to contribute to the overall success of the Division
Knowledge of WCC, FRN, and community programs and resources is required
Ability to work with challenging issues in a sensitive and effective manner including being

initial contact for clients in crisis and forwarding them to appropriate staff person
Strict adherence to confidentiality unless person(s) is exhibiting harm to self or others or

as is required by law***
Ability to work in a fast paced and changing environment in a positive and upbeat manner
Class 5 driver’s license and use of a personal vehicle during business hours

If this position intrigues you, please submit your resume and cover letter in confidence specifying

**Town of Sylvan Lake**
5012 - 48 Avenue, Sylvan Lake, AB T4S 1G6
Attention: Human Resources
- The Town of Sylvan Lake is an equal opportunity employer and strongly supports diversity in the workplace; all _
- contacted._