Broking Technical Support Specialist

Broking Technical Support Specialist

Are you looking for a new opportunity that will allow you to both leverage your existing skills while also learning the ins and outs of the insurance industry? Do you enjoy working with technology and bringing innovative ideas forward?

Located anywhere in Canada, the Broking Technical Support Specialists will play an integral role in the establishment, and subsequent ongoing success, of our new Broking Operations team Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like
Manage and resolve basic inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g. output delivery, basic broking inquiries, etc.) and refer more complex inquiries to senior team members.
Support and review offshore transactional activities to ensure quality & accuracy.
Develop, analyze and report critical Key Performance Indicators
Identify and support key operational improvements to be implemented within Aon Client Services based on analysis of KPIs
Develop and implement quality control standards and protocol
Perform vital activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and other client requests
Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations;
Calculating adjustments and premiums on policies and other insurance documents;
Liaise with insurer partners to retrieve and then in coordination with the Broker review policy documentation (quotes, binders, policies) to ensure coverage requirements have been met, completing policy checklists
Ensure system of record (Xpress) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.
Communicating directly with underwriters to follow up or obtain additional information;
Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.
Upload, index or attach documents in Document Management System.
Monitor and attend to requests via our service platform (Polaris) that require action in a timely manner. How this opportunity is different
You will collaborate closely with your teammates to ensure the efficiency and accuracy of all Broking process steps, including document review and management, premium calculations, and liaising with internal and external team members in order to achieve deadlines and deliverables. Skills and experience that will lead to success
2 years’ experience or more in the insurance industry, and particularly in Broking support, would be ideal
Exceptional communication skills, both oral and written
Demonstrated success in managing competing priorities and tight timelines How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this SmartWorking

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI_CP2
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