Technical support specialist
2 weeks ago
We are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for customer service.Your missionHandle technical issues for D-BOX customers (institutional, commercial and private) by providing technical support via email and telephoneBe the point of contact and take responsibility for escalations with engineering, following their progress until they are fully resolvedProperly document information in all boxes in the information management systems, according to established D-BOX processesMaintain a customer-focused attitude so that all our partners receive the expected level of serviceCarefully follow the current operational procedures and contribute to improving themActively participate in special projects to improve overall processes or customer service documentationMonitor your personal performance with the help of indicators and dashboards and make the necessary adjustmentsOffer continuing education workshops on the various products and divisionsProvide technical support to customers on an occasional basisParticipate in the installation of seats in theatres worldwide, with specialists from time to timeYour DNACollege diploma (DEC) in electronics, mechanics, computer science or equivalent experienceTwo (2) years of experience in a technical customer support position as well as in customer service with inbound and outbound callsYou have a basic knowledge of networkingYou have experience working with remote connection tools (VPN, Remote Desktop, TeamViewer, LogMeIn, etc.)You are familiar with Office suite and the Windows environmentYou are customer-oriented, independent, organized, a team player and skilled at prioritizingYou have strong analytical and problem-solving skillsYou are at ease in a dynamic and constantly changing environmentYou are not afraid to get out of your comfort zoneYou communicate well in French and English (Spanish or Portuguese is an asset)Our team must provide service between 8 a. m. and 6 p. m., Monday to Friday.To support cinemas around the world, we’ve set up a rotating 24/ 7 emergency on- call system through a mobile app. Each team member takes on- call duty for one week, once every 5 to 6 weeks.An energetic team working to entertain the planetAn opportunity to innovate, grow and make a significant impactA work schedule with the possibility of teleworkingSkills development and trainingPersonal daysAnnual credit for physical activities ($350)Salary commensurate with your talentHappy hours, themed dinners, variousos activitiesIn-office D-BOX cinemaFree coffee & teaAnd much moreD-BOX is committed to making our team a better reflection of society and values diversity of all forms. We encourage applications from women, from those who identify as Indigenous, as a Person of Colour, as a member of the LGBTQ2S+ community, as a person with a disability and from other cultural, racial or ethnic minorities. #J-18808-Ljbffr
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Technical Support Specialist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Management, LLC Full timeTechnical Support Specialist Location: Remote (preferably Canada)Department: Customer Support About Us Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the very heart of their organizations. Our solutions empower organizations...
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Technical Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Full timeAbout UsSoutron Global is a B2B SaaS company that transforms how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the core of their organizations. Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact.LocationRemote...
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Technical Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Hive.co Full timeJoin to apply for the Technical Support Specialist role at Hive.co At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry‑leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our...
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Technical Support Specialist
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Shakudo Full timeAbout the Job & ShakudoAt Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.As we...
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Technical Support Specialist
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceTitan Full timeReady to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you...
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Technical Support Specialist, Financials
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceTitan Full timeTechnical Support Specialist, Financials Join to apply for the Technical Support Specialist, Financials role at ServiceTitan Get AI-powered advice on this job and more exclusive features. Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun...
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Technical Support Specialist
5 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Taskify AI Full timeTechnical Support Specialist (Remote) Pay: Competitive monthly compensation up to $10,000, based on role and performance We’re looking for detail-oriented professionals to support a variety of content and AI-related evaluation tasks. This role involves reviewing written material, analysing responses, and helping enhance the quality, accuracy, and clarity...
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Technical Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada OpsLevel Full timeAbout OpsLevel OpsLevel is the leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever. We believe that developer portals are a critical part of a great developer experience. With customers like Duolingo, Okta, Keller Williams, and Hootsuite, we know that the best businesses in the world...
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Technical Support Specialist, Financials
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceTitan Full timeTechnical Support Specialist, Financials Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren’t afraid of a challenge or two,...
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Technical Sales Support Specialist
6 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mercor Full timeTechnical Sales Support Specialist 1 day ago Be among the first 25 applicants This range is provided by Mercor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80.00/hr - $145.00/hr Direct message the job poster from Mercor Mercor connects elite creative and technical talent with leading...
