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Technical Support Agent

2 weeks ago

Saskatoon, Canada AlarmTek Smart Security Full time

**Language Required**: English

**Role Type**: In person

**Experience**: Minimum 2 year customer service and technical support experience

**Education**: Grade 12

**About Us**:
AlarmTek Smart Security is a family-owned, locally grown business that has been servicing and protecting homes and businesses throughout Western Canada for the past 20 years. We know how good it feels when you're a part of something bigger than yourself. At AlarmTek, protecting families and keeping them safe is our priority. We offer some of the smartest home security technology available today, ensuring our customers feel secure at all times. As we continue to grow and expand across the country at a rapid pace, we are looking for innovative and passionate individuals to join our team.

As a Technical Support Specialist at AlarmTek Smart Security, you will be the primary point of contact for our customers, responsible for troubleshooting and resolving issues related to our security systems. Your role will involve direct interaction with customers, ensuring their concerns are addressed promptly and effectively.
- **Key Responsibilities**:

- Troubleshoot and resolve problems related to security systems, including hardware, software, and network issues.
- Guide customers through step-by-step solutions, ensuring they understand and can implement the necessary fixes.
- Document and track customer interactions, issues, and resolutions in our support system.
- Help with CRM and technical issues for office staff.
- Perform additional tasks as required.

**Qualifications**:

- At least two years experience in a customer support or technical support role, preferably in the security or technology industry.
- Proven ability to multitask, prioritize, and positively contribute in a fast-paced, changing environment.
- Strong troubleshooting skills and the ability to diagnose and resolve issues.
- Initiative in problem-solving.
- Ability to follow technical instruction manuals and guide others to a resolution.
- Grade 12 education.

**Why Join Us**:

- We are a fast-growing company that will challenge you to grow with us.
- We provide cutting-edge technology to complete your job efficiently and effectively.
- We offer horizontal and vertical growth opportunities.
- We empower you to achieve your goals and grow professionally.
- We provide an open-door policy for questions and answers.

**Experience**:

- Customer service: 2 years (preferred)
- Technical support: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person