Customer Service and Purchasing Associate

4 days ago


Brampton, Canada Renin Full time

**POSITION: CUSTOMER SERVICE & PURCHASING ASSOCIATE**

**LOCATION: BRAMPTON**

**PRIMARY PURPOSE AND FUNCTION**:
**MAJOR RESPONSIBILITIES**:

- Answers incoming customer calls regarding but not restricted to; orders, deliveries, installation, service requests, and general client concerns across line of business
- Must strive to maintain a positive, empathetic and professional attitude towards customers at all times whilst dealing with their concerns promptly.
- Answer communication from colleagues regarding any production, delivery and product issues.
- Process, Price and Enter orders, across all business channels, accurately and in a timely manner. This includes using all tools, documents and POs made available to assist with order entry.
- Adhere to key KPI’s setup to assess performance.
- Determining purchasing requirements based on operational demand.
- Establish purchasing timelines, and communicate effectively with user teams and vendors
- Help establish and run KPI’s and Reports respectively, to measure several metrics for the business especially those pertaining to Customer Service and Purchasing.
- Any other related duties that may be requested from time to time by the Operations Supervisor

**QUALIFICATIONS**:

- College or University education is preferred.

**NATURE AND SCOPE OF POSITION**:
The position reports directly to the Operations Supervisor of JJ Home Products Division. This position also receives direction from General Manager of JJ Home Products. The Customer Service Rep has working contacts with sales, production, scheduling, and installation teams.

The position has general freedom to prioritize work and take action within the parameters of the job.


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