Bilingual Virtual Technical Support Specialist

1 week ago

Ottawa, Canada Xplore Inc. Full time

**Position Overview**: *
Xplore is now hiring Virtual Technical Support Specialist in the Ottawa, Ontario area to fully train and work all from the comfort of your own home

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

In order to work remotely, Xplore requires that you meet and the following criteria:

- A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 2:00am Atlantic time.
- High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

- Competitive compensation package
- $3.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP

**Key responsibilities include**:

- Providing high quality customer service within Xplore’s service level and quality guidelines
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
- Bilingualism (French/English) is an asset.
- Experience in a contact center environment considered an asset.
- Previous remote working experience is an asset.
- Strong customer focus and a willingness to learn.
- Self-motivated with a demonstrated ability to work independently and manage your time effectively.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- A high level of accountability and trustworthiness.
- Well-developed interpersonal and customer service skills.
- Strong time management and organizational skills.
- Ability to analyze and solve problems with strong attention to detail.
- Ability to prioritize and multi-task while adapting in a fast-paced work environment.

XploreJobsCA

**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

  • Bilingual Virtual Technical Support Specialist

    3 days ago

    Ottawa, Canada Xplore Inc. Full time

    **Position Overview**: * Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ottawa,ON area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will...

  • Bilingual Virtual Technical Support Specialist

    4 days ago

    Ottawa, Canada Xplore Inc. Full time

    **Position Overview**: * Xplore is now hiring Virtual Technical Support Specialist in the Ottawa, Ontario area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be...

  • Bilingual Territory Rep

    16 hours ago

    Ottawa, Ontario, Canada Bilingual Source Full time

    Job Title:Bilingual Territory Sales RepresentativeSALARY: 70-90K + Bonus annual - up to 25% of base at 100% of target (can exceed if doing well)Location:Territory includes West Montreal, Ottawa, Kingston (Travel Required)Employment Type:Full-timeOverviewA leading technical solutions provider is seeking a mid-level Bilingual Territory Sales Representative to...

  • Virtual Mortgage Retention Specialist

    3 days ago

    Ottawa, Canada Scotiabank Full time

    Requisition ID: 229210 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Bilingual Virtual Mortgage Specialist (FR/EN) - Ottawa, Ontario Leading with a financial planning approach, the Virtual Mortgage Specialist is responsible for retaining, servicing and deepening relationships with mortgage renewal...

  • IT Technical Support Specialist

    3 weeks ago

    Ottawa, Canada Jsi Telecom. Inc. Full time

    JSI is seeking a highly skilled and customer-focused IT Technical Support Specialist to join our team. This role is ideal for a troubleshooting rockstar who thrives in a fast-paced environment, is passionate about delivering exceptional support, and has a broad technical skillset. You will be the first line of defense for all incoming IT support requests,...

  • IT Technical Support Specialist

    7 days ago

    Ottawa, Canada Jsi Telecom. Inc. Full time

    JSI is seeking a highly skilled and customer-focused IT Technical Support Specialist to join our team. This role is ideal for a troubleshooting rockstar who thrives in a fast-paced environment, is passionate about delivering exceptional support, and has a broad technical skillset. You will be the first line of defense for all incoming IT support requests,...

  • IT Technical Support Specialist

    1 week ago

    Ottawa, Canada Jsi Telecom. Inc. Full time

    JSI is seeking a highly skilled and customer-focused IT Technical Support Specialist to join our team. This role is ideal for a troubleshooting rockstar who thrives in a fast-paced environment, is passionate about delivering exceptional support, and has a broad technical skillset. You will be the first line of defense for all incoming IT support requests,...

  • Bilingual Technical Applications Specialist

    4 days ago

    Ottawa, Canada Siemens Healthineers Full time

    **Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.** **Our global team**: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately...

  • Virtual Infrastructure Specialist

    15 hours ago

    Ottawa, Canada Bank of Canada Full time

    **Virtual Infrastructure Specialist** **Take a central role** The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with...

  • Technical Support Specialist

    4 days ago

    Ottawa, Canada Entrust Datacard Full time

    Career Growth, Flexibility and Collaboration! Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust relies...