IT Technical Support Specialist
2 days ago
JSI is seeking a highly skilled and customer-focused IT Technical Support Specialist to join our team. This role is ideal for a troubleshooting rockstar who thrives in a fast-paced environment, is passionate about delivering exceptional support, and has a broad technical skillset. You will be the first line of defense for all incoming IT support requests, managing the help desk, monitoring systems, triaging issues, and escalating to senior technicians and SMEs when necessary. Responsibilities Act as the primary point of contact for Tier 1 technical support, triaging requests, resolving issues, and escalating complex problems. Manage the help desk ticketing system, ensuring timely resolution, clear communication, and accurate documentation. Support end-user hardware, software, and peripheral issues across desktops, laptops, mobile devices, and printers. Provide onboarding and offboarding support, including device setup, account provisioning, and access management. Perform routine system maintenance and updates to ensure optimal performance, security, and compliance with IT policies. Administer user access and permissions in Active Directory, Microsoft 365, and other enterprise platforms. Maintain and improve support documentation, including troubleshooting guides and knowledge base articles. Coordinate with senior IT staff, vendors, and third-party support teams to resolve escalated issues and service requests. Assist with IT asset management, including inventory tracking, deployment, and decommissioning. Promote user education and continuous improvement, delivering basic IT training and identifying opportunities to enhance support processes Required Skills and Experience Excellent troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Proven experience in technical documentation and knowledge base management. Proficiency in the following technologies: Laptop/desktop hardware configuration and support Windows OS and Windows Server administration Domain administration (Active Directory) Microsoft 365 administration Microsoft SharePoint / OneDrive Microsoft Exchange Basic networking (TCP/IP, DNS, DHCP) PowerShell scripting Familiarity with VMware or other virtualization environments Experience working with Linux systems Familiarity with Atlassian Confluence or other documentation platforms macOS, iOS, and Android support experience Qualifications Diploma or degree in Computer Science, Information Technology, or related field. 3+ years of experience in a technical support or help desk role. Relevant certifications (e.g., CompTIA A+, Microsoft, VMware) are a plus. Must be eligible to obtain and maintain up to a top secret security clearance. This role requires an onsite presence at our Kanata Office. #J-18808-Ljbffr
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Technical Support Specialist
3 weeks ago
Ottawa, Canada Infotek Consulting Inc. Full timeInformation Technology Specialist / Technical Support (Full-Time) We are currently seeking an Information Technology Specialist / Technical Support professional to support enterprise IT operations across Canada. This is a full-time, salaried opportunity within a structured and well-established IT environment, offering hands‑on exposure to systems support,...
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Technical Support Specialist
3 weeks ago
Ottawa, Canada Infotek Consulting Inc. Full timeInformation Technology Specialist / Technical Support (Full-Time) We are currently seeking an Information Technology Specialist / Technical Support professional to support enterprise IT operations across Canada. This is a full-time, salaried opportunity within a structured and well-established IT environment, offering hands‑on exposure to systems support,...
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Technical Support Specialist
2 weeks ago
Ottawa, Canada Corfix Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Corfix Passionate about organizational management, people and administration Corfix is one of Canada’s fastest-growing SaaS companies in construction tech, specializing in job site management with a focus on safety, compliance, and efficiency. From digitizing...
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Technical Support Specialist
2 weeks ago
Ottawa, Canada Corfix Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Corfix Passionate about organizational management, people and administration Corfix is one of Canada’s fastest-growing SaaS companies in construction tech, specializing in job site management with a focus on safety, compliance, and efficiency. From digitizing...
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Technical Support Specialist
2 weeks ago
Ottawa, Canada Fortinet Full timeFortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers. The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet: FortiAnalyzer -- Centralized Logging...
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Technical Support Specialist
7 days ago
Ottawa, Canada Fortinet Full timeFortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers. The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer -- Centralized Logging...
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IT Technical Support Specialist
4 weeks ago
Ottawa, Canada Jsi Telecom. Inc. Full timeJSI is seeking a highly skilled and customer-focused IT Technical Support Specialist to join our team. This role is ideal for a troubleshooting rockstar who thrives in a fast-paced environment, is passionate about delivering exceptional support, and has a broad technical skillset. You will be the first line of defense for all incoming IT support requests,...
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IT Technical Support Specialist
4 weeks ago
Ottawa, Canada Jsi Telecom. Inc. Full timeJSI is seeking a highly skilled and customer-focused IT Technical Support Specialist to join our team. This role is ideal for a troubleshooting rockstar who thrives in a fast-paced environment, is passionate about delivering exceptional support, and has a broad technical skillset. You will be the first line of defense for all incoming IT support requests,...
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Technical Support Specialist
3 hours ago
Ottawa, Canada Teldio Full time**Technical Support Specialist** Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software and hardware solutions that integrate two-way radios, video management systems (VMS), access control, and other physical security...
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Technical Support Specialist
2 weeks ago
Ottawa, Ontario, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers. The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer --...
