Operation's Manager Permanent

**Operations Manager**

Job Description Revised December 2024

**PURPOSE OF THE POSITION**

The Operations Manager provides operational and professional support to the Executive Director and the Board of Directors and acts in the position of Executive Director in her absence. The Operations Manager will provide a wide range of management services, works with mínimal supervision and is expected to work in a role that is supportive of and complimentary to that of the Executive Director. This is an out-of-scope position in a unionized environment.

**KEY RESPONSIBILITIES**

ADMINISTRATION
- Provide support for operational requirements including but not limited to strategic planning, outcome attainment, funding activities in consultation with the ED and/or Board.
- Compile data and prepare reports for consideration of the ED and funders.
- Assist with communications to clients, staff, and funders.
- Monitor work and office environments and make recommendations for effective systems that address quality service delivery, efficiency and safety in all shelter program areas
- Provide HR support in managing personnel including staff coaching, conflict management, discipline, and evaluation. Consult with ED on discipline and departure of any employee.
- Provide direct support, compilation, and monitoring of statistics and outcome measurement processes to ED for reporting.

HUMAN RESOURCE MANAGEMENT
- Offering input on retention strategies.
- Takes a lead role in scheduling and monitoring of staffing levels, work closely with the Shelter Coordinator and other Management and Administrative staff on scheduling.
- Provides and organizes staff training and development opportunities
- Recruits and coordinates practicum students and summer employment students from a variety of post-secondary programs -delegates student supervision items to supporting staff roles
- Provides direct oversight to children’s support, outreach, and other grant funded programs and staff in those roles

PUBLIC RELATIONS/ FUNDRAISING
- Occasional representation or co-representation of the agency at committees, meetings or events at the ED’s discretion.
- Provide practical support for fundraising activities

OTHER DUTIES AS ASSIGNED
- The ED may assign other duties or tasks that she deems reasonable in accordance with the interests and needs of Regina Transition House and its clients.

KNOWLEDGE
- Knowledge of community based non-profit organization operations, human resources practices, funding and strategic planning, union/management and board dynamics, policy, governance and board activities.
- Working knowledge of domestic or intimate partner violence, stabilizing crisis, residential programming, and client case management.
- Knowledge of the historical impacts of the Child Welfare system, intergenerational trauma on family dynamics and intersectionality on clients’ experiences
- Willingness to learn and practice in a harm reduction framework or prior experience in employing harm reductions practices

SKILLS & ABILITIES
- Strategic thinking, problem solving and above average oral and written communication skills.
- Attention to detail, effective organizational and time management skills while managing multiple priorities.
- Excellent interpersonal skills, particularly when dealing with client and human resource matters
- Willingness to work collaboratively with staff and Board
- Competent use of word processing, spreadsheet and database software.
- Work independently and demonstrate initiative.
- Develop and recommend viable solutions to problems and issues.
- Produce clear, concise reports.
- Maintain accuracy, confidentiality and discretion when working with employee, management, Board, client or donor files.
- Demonstrate a sound work ethic and adherence to the Code of Ethics, Guiding Principles and shared Values of Regina Transition House.

COMPETENCIES
- Analytical
- Behave ethically and respectfully
- Building relationships
- Communicate effectively
- Compile information
- Conflict resolution
- Creativity and innovation
- Documentation
- Decisions are client need and organizationally oriented
- Foster teamwork
- Lead positively
- Make decisions in a crisis environment and delegate tasks
- Model and teach problem solving skills and a learning oriented organizational culture
- Ability to prioritize and plan
- Ability to self-regulate emotional responses

QUALIFICATIONS
- Bachelor’s Degree in the Human services combined with management, administrative and supervisory experience, or an equivalent combination of education and experience with the necessary skills/abilities.
- Valid SK driver’s license and eligibility for enrollment in agency auto insurance plan
- Clear Vulnerable sector criminal records check
- First Aid and CPR C training and Mental Health First Aid training an asset

**Job Types**: Full-time, Permanent

Pay: From $33.00 per hour

Expected hours: 36 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedul