Supervisor, Administrative Support

6 days ago

Toronto, Canada ClaimsPro LP - International Programs Group Full time

Company:
ClaimsPro LP - International Programs Group

Supervisor, Administrative Support - Full Time, Hybrid (Toronto, Ontario or New Westminster, British Columbia, Canada)

Overview:
Working within a team environment, the Administrative Supervisor will be responsible to assist with the oversight and coordination of the day to day activities relating to claims intake, set up, as well as account management related tasks.

Role Responsibilities:

- Claim Set Up and Account Management
- Oversee internal receipt, distribution and accurate set up of incoming claims in conjunction with IPG authorities and guidelines, including file protocol reviews.
- Create administration guidelines to ensure appropriate details of file setup as requested by clients
- Administer and maintain client guidelines to assist in meeting Service Level Agreements.
- Prepare templates and data for Financial Analysis and Profitability of client accounts, validating funds held in trust on behalf of clients.
- Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
- Communication with external (client) and internal (Sales and Operations) stakeholders
- Assist with preparation of operational data and measure against client (contractual) expectations and provide detailed performance reports to clients or leadership team, as required.
- Participate in integration of Third Party Vendor and Client claims management systems
- Continuously work to enhance relationships with Insurer clients
- Communicates with client re: trust account balances and sufficient funding
- Works with Finance to ensure smooth cheque issuance workflow
- Works with Examiners to facilitate payment cash calls and scheme advances
- Facilitate data for production of MI reports
- Reconcile our Database to Third-party systems
- Bordereaux to Trust account reconciliations

Qualifications & Experience:

- 3 - 5 years’ experience with IPG or equivalent experience with other TPA
- Previous Supervisory experience
- Knowledge and experience of Insurer and Lloyd’s practices
- Proficient in Excel
- Knowledge of third party vendor systems used by Insurers
- Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
- Teamwork - must genuinely intend to work cooperatively with others
- Initiative - being proactive in suggesting solutions to internal or external associates to improve process.
- Technical Experience - the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
- Problem Solving - the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

Environment/Working Conditions:

- Positive team dynamics
- All prospective employees must pass a background check

What We Offer:

- Competitive Pay: $50,000-$60,000
- Work-Life Balance
- E-flex Benefits Program
- Wellness Programs
- Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
- Training and Career Development Opportunities
- Employee Referral Bonuses
- Employee Recognition Program
- Employee Perks (access to vendor discount programs)

Unsolicited Outreach Statement - Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third

  • First-Line Supervisors of Office and Administrative Support Workers

    2 days ago

    Toronto, Canada Mercor Full time

    Mercor is recruiting First-Line Supervisors of Office and Administrative Support Workers as independent contractors working on a research project for one of the world’s top AI companies. This project involves using your professional experience to design questions related to your occupation as a First-Line Supervisors of Office and Administrative Support...

  • Supervisor, Supportive Housing

    2 weeks ago

    Toronto, Canada COTA Health Full time

    **SUPERVISOR, SUPPORTIVE HOUSING** **Modular Housing, 11 Macey and 321 Dovercourt** **Two (2) Non-Unionized, Permanent Full-Time positions** **Existing Vacancies** **Tuesday-Saturday 12:00pm-8:00pm** **Compensation: $32.30/hour** **About Cota** Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of...

  • First-Line Supervisors of Office and Administrative Support Workers

    11 hours ago

    Toronto, Ontario, Canada Mercor Full time US$100,000 - US$200,000 per year

    Mercor is recruiting First-Line Supervisors of Office and Administrative Support Workers as independent contractors working on a research project for one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a First-Line Supervisors of Office and Administrative Support...

  • Supervisor, Supportive Housing

    2 weeks ago

    Toronto, Canada COTA Health Full time

    **SUPERVISOR, SUPPORTIVE HOUSING** **Modular Housing, 11 Macey Avenue** **One (1) Non-Unionized, Permanent Full-Time position** **Existing Vacancy** **Tuesday-Saturday 12:00pm-8:00pm** **Compensation: $33.17/hour** **About Cota** Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined...

  • Supervisor - Administration

    2 days ago

    Toronto, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Direct Support Supervisor

    2 weeks ago

    Toronto, Canada Reena Full time

    Direct Support Supervisor Department: 37 Denmark Cres. Toronto, ON, M2R 1J3 Employment Type: Full Time Location: Group Home/Residence/Programs - Toronto Reporting To: Maureen Ander Compensation: $66,000 / year Description Job Summary: The Direct Support Supervisor is responsible for ensuring that organizational outcomes are achieved, to professionally work...

  • Direct Support Supervisor

    2 weeks ago

    Toronto, Canada Reena Full time

    Direct Support Supervisor Department: 37 Denmark Cres. Toronto, ON, M2R 1J3 Employment Type: Full Time Location: Group Home/Residence/Programs - Toronto Reporting To: Maureen Ander Compensation: $66,000 / year Description Job Summary: The Direct Support Supervisor is responsible for ensuring that organizational outcomes are achieved, to professionally...

  • Direct Support Supervisor

    2 weeks ago

    Toronto, Canada Reena Full time

    Direct Support Supervisor Department: 37 Denmark Cres. Toronto, ON, M2R 1J3 Employment Type: Full Time Location: Group Home/Residence/Programs - Toronto Reporting To: Maureen Ander Compensation: $66,000 / year Description Job Summary: The Direct Support Supervisor is responsible for ensuring that organizational outcomes are achieved, to professionally work...

  • Transportation Supervisor

    1 week ago

    Toronto, Canada ESS Support Services Full time

    **Company Overview** ESS Support Services is an award-winning not-for-profit community support agency dedicated to enhancing the lives of older adults, seniors, and individuals with disabilities. With over 40 years of experience, we provide high-quality services and programs that promote independence and well-being. **Summary** We are seeking a...

  • Community Support Worker

    2 days ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Job Title: Community Support WorkerLocation: Greater Toronto Area (GTA)Job Type: Full Time/ 35 hours per week/ Drop-inCompensation: $18About Kinnect Services:Kinnect Support Services is a trusted social services partner providing relief staffing to agencies, organizations, and institutions supporting adolescents, youth, adults, and seniors with behavioral,...