Supervisor, Supportive Housing

**SUPERVISOR, SUPPORTIVE HOUSING**

**Modular Housing, 11 Macey Avenue**

**One (1) Non-Unionized, Permanent Full-Time position**

**Existing Vacancy**

**Tuesday-Saturday 12:00pm-8:00pm**

**Compensation: $33.17/hour**

**About Cota**

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota's values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

**About the Position**

The Supervisor, Supportive Housing (the Supervisor) role is a leadership position within an assigned supportive housing site. The Supervisor reports to the Manager, Community Health Services (the Manager) of the site. While the Manager maintains overall responsibility for ensuring the Supportive Housing program achieves its mandate, service targets and intended outcomes, the Manager relies on the support of the Supervisor to achieve this goal. Together, the Manager and the Supervisor work as a collaborative management team to:

- Maintain the program operational guidelines and/or requirements for frontline bargaining unit staff to follow.
- Ensure frontline bargaining unit staff have appropriate training, mentoring and support to fulfill their roles in a safe and effective manner.
- Oversee and direct the day-to-day operations of the program and the work of bargaining unit staff.
- Address operational and/or performance management issues in collaboration and consultation with the Manager.
- Ensure the program fulfills its intended mandate and achieves established targets and outcomes.

As is expected of all leadership personnel at Cota, the Supervisor is to work within a continuous quality improvement framework, which reflects Cota's vision and mission of services, while promoting and maintaining positive relations with service users, Cota staff, partner agencies, funders and other stakeholders.

**Primary Responsibilities**:
**1. Operational Support**:

- Working collaboratively with the Manager, the Supervisor contributes to the development of the program's operational protocols and procedures (e.g. intake procedures, move-in schedules, unit safety checks, medication management protocols, service user support, crisis management, staff supervision, QAM compliance, etc.) and may assist the Manager in orientating bargaining unit staff to these protocols and procedures.
- Working with the Manager in developing a plan to ensure compliance with QAM requirements.
- The Supervisor is expected to assume overall operational oversight of the program during their assigned hours/shifts, when the Manager is not present.
- Assumes responsibility for ensuring any emergency/crisis situations that may arise during their assigned hours/shifts are effectively addressed, while making every effort to safeguard tenants and staff in the process.
- Assumes primary responsibility for the operations and coordination of the meal program, and ensures it runs smoothly.
- Coordinates the submission of requisitions and/or work orders for program supplies and, as needed, repairs to program equipment/facilities.
- Participates, coordinates and leads team meetings and/or task forces, ad hoc committees as required.
- Participates and assists in investigations relating to incidents, occurrences, deficiencies noted in quality assurance reports, and/or compliance breaches/violations.
- Assists the Manager, as required, with daily shift planning meetings.

**2. People Management**:

- Assumes primary responsibility for the day-to-day performance management of all bargaining unit staff working on the shifts corresponding to the Supervisor's assigned hours/shifts.
- Assumes primary responsibility for leading the annual performance appraisal process for the part-time and casual bargaining unit staff who work on shifts corresponding to the Supervisor's assigned hours/shifts, and may also lead the annual performance appraisal process of other bargaining unit staff, as may be requested by the Manager.
- Ensures all staff are trained in standard administrative practices, program protocols, safety procedures and applicable policies during orientation and ongoing.
- Ensures all staff are booked and complete mandatory training, and have their certifications up to date including QAM annual reviews.

**In collaboration with the Manager**:

- Directs, supervises, supports, mentors and coaches the work of bargaining unit staff, while adhering to terms of the Collective Agreement in doing so.
- Organizes and coordinates staff schedule(s) including support with payroll administration and