Manager - Department of Medicine

**Req ID**:163162**
**Company: Nova Scotia Health**
**Location**:Central** Zone, **Bethune Building - QEII**
**Department**:DOM Dept of Med 2 AFP**
**Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)**
**Status: MGMT/NON-Union** **Management/Non Union** Position**
**Posting Closing Date**:30-Aug-23**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
The Department of Medicine(DoM) is comprised of 15 medical subspecialties(divisions) including: Cardiology, Dermatology, Endocrinology, Gastroenterology, General Internal Medicine, Geriatric Medicine, Hematology, Infectious Diseases, Medical Oncology, Nephrology, Neurology, Palliative Medicine, Physical Medicine and Rehabilitation, Respirology and Rheumatology. The Department includes more than 200 academic medical faculty (physicians) and 90+ administrative professionals.

Reporting to the Director, Administration-Department of Medicine, the Manager is responsible for providing leadership and support for the subspecialty medicine services. The Manager is responsible for all aspects of recruiting, managing and retaining administrative support staff for Divisions and to ensure that resources are efficiently managed within each Division. The Manager also works collaboratively with Division Heads, physician teams and operational leadership focusing on analysis of existing practices/processes; identifying opportunities for improvement for patient care and quality initiatives.
- Provides leadership and ongoing support to the Division Head for operational and administrative activities
- Proactively manages relationships with physicians to ensure clinical and academic objectives are met
- Creates an environment which promotes and fosters professional accountability and responsibility
- Responsible to ensure division specific orientation and onboarding of administrative staff
- Establishes performance standards and expectations for divisional administrative staff and ensures these are maintained collaboratively within the team
- Responsible for ongoing performance reviews, coaching and feedback
- Manages staff attendance, facilitating improvements where required
- Identifies and facilitates resolution of risk management issues
- Responsible for managing, reporting and analyzing divisional waitlists and identifying and implementing improvement initiatives together with the Division Head and operational leadership where required
- Reviews financial reports and implements improvement processes and actions for budget variance
- Analyzes reports of divisional clinical and academic activity and works with the Director, Administration and Division Head to ensure optimization of resource utilization to meet objectives
- Provides direction to administrative staff for collection of annual divisional clinical, academic and research activity/productivity
- Coordinates space/facilities, information technology and equipment planning for divisional activities
- Understands, communicates, and acts upon organizational and HR policies, industry trends and collective agreements

**About You**:
We would love to hear from you if you have the following:

- Master’s Degree in Health Services Administration, Business Administration or Public Administration preferred or equivalent combination of academic qualification and leadership/management-based experience will be considered
- A minimum of seven (7) years progressive experience in a coordinator/supervisory/management role, preferably in a tertiary level academic health care facility, and a demonstrated ability to thrive in a demanding setting.
- Experience supervising/managing staff in a unionized environment an asset
- Excellent analytical, organizational, and decision-making skills
- Excellent customer service, interpersonal and relationship building skills including consultative, coaching, mediation and conflict resolution
- Demonstrates high degree of independent decision making, self-direction, motivation, change management knowledge and team building/leadership skills
- Proven organizational ability and effective time management skills
- Demonstrated knowledge of principles of health system management including financial, organizational privacy, data access and associated laws and regulations
- Proven ability to identify innova