Experienced Customer Account Representative

1 week ago

Barrie, Canada The Look Company Full time

**Company Overview**:
The Look Company North America specializes in delivering extraordinary visual engagement solutions for Sport customers. We are looking to hire an experienced Customer Account Representative on a permanent full-time basis.

**Regular Business Hours**: - Mon-Fri (8:30am-5pm)

*hours may vary depending on project or event

**Responsibilities**:

- Liaise with Sales Reps to identify and define client project requirements, scope and objectives and coordinate client requirements to fulfilment
- Support sales and project delivery in Sport markets (NHL, CFL, etc.)
- Make certain that clients’ needs are met either directly or in support of the sales team
- Support the Sales Representatives to quote standard items and provide information that clients require
- Use of ERP (Seradex) for detailed entering of sales orders and work orders
- Provide delivery dates and details for Production Manager and Project Managers
- Responsible for artwork approvals with clients
- Support with services that will be external to the Look Company, such as freight, custom fabrication, project management driven larger rollout programs as required

**Requirements**:

- 3 plus years of experience in client service in a related field
- Event industry experience an asset
- Able to handle pressure and changing priorities
- Strong working knowledge of Microsoft Office and ERP systems
- Be able to liaise with various internal and external company departments to facilitate design, production, installation, order entry, purchasing and accounting requirements
- Knowledge of artwork specifications terminology
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills

We believe a diverse workforce makes a difference. We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted


**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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