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Customer Service Representative
3 weeks ago
Overview:
**POSITION OVERVIEW**
As the first point of contact with our Members, the **Customer Service Representative **is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.
If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.
**Please note that this position will report directly in person to our Barrie, ON branch office.**
**KEY RESPONSIBILITIES**
- Provide exemplary customer service to FBC Members
- Collaborate with other team members/departments to manage and exceed Member expectations
- Prepare, review and file confidential documents, reports and other correspondence materials
**QUALIFICATIONS**
**Education and Experience**
- 2+ years of front-line customer service experience
**KNOWLEDGE, SKILLS and ABILITIES**
- Excellent written and verbal communication skills with well-developed telephone skills
- An aptitude for learning
- Superior organizational skills
- Superior time management skills with the ability to multi-task and prioritize appropriately
- A working knowledge of MS Office
**WHY FBC?**
A career with FBC provides;
- An opportunity to develop your career with ongoing training in a supportive team environment
- Career advancement opportunities - FBC has a promote from within focus
- Medical, Dental, Life, Disability coverage and a Health Spending Account
- A charitable donation matching program for all staff
At FBC, we pride ourselves on working hard and producing excellent work while maintaining a respectful and professional work environment. We are sure that FBC is a place you will be proud to work at
