Floor Supervisor

SUMMARY

The Floor Supervisor is a key member of the Westerner Park Food and Beverage Team. Under the direction of the Food and Beverage Services Management Team, the Floor Supervisor will be responsible organizing and instructing front-end and back-end of food and beverage services operations throughout events. Duties can include performing opening and closing operations, delegating tasks to front-end and back-end employees throughout the day as well as ensuring excellent customer service is given to each customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the direction of the Food and Beverage Services Management Team, the Floor Supervisor is responsible for:

- Working collaboratively with the Food and Beverage Team to determine concession, bar and suite needs and changes
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance procedures
- Ensuring all employees are showing up for their shifts i.e. attendance for the beginning of shifts
- Review day’s events through the event memo with the supervisors at the beginning of the shift
- Help assist with a variety of administrative task assigned by the Food and Beverage Management Team
- Update POS based on business needs
- Monitoring each concessions, bars and suites constantly throughout the event
- Checking for proper uniform and name tags
- Helping in concession and bars with various task when needed
- Delegating task to employees based on business needs
- Enforcing company standards and policy and escalating to management when needed
- Ensures compliance with all health and safety standards/regulations
- Pre-event set up and post event take down may be necessary, including stocking concessions and bars
- Completing end of event concession checks to ensure the concessions are being left clean
- Training new employees on equipment in concessions and bars and POS Systems
- Train Food and Beverage employees to maintain accurate workflow for all business transactions
- Monitor and provide authorization to ensure chains of custody is followed, authorization of voids, returns and qualify anomalies.
- Potential to be called upon to assist with emergency response i.e. Evacuation, injury etc.
- Answering radios and phone calls
- Reporting stock needs to the warehouse throughout the event
- Ensure that all inventory requests are sufficient to business demand and correspond with the menu
- Clean and maintain equipment (i.e. ice cream machines) after events
- Deliver prompt and efficient resolution of shortfalls and improvements needed to the Food and Beverage Management Team.
- General housekeeping duties as assigned
- Other duties as required

CORE COMPETENCIES
- Decision making
- Customer Focused
- Client and guest experience minded
- Accountability and Dependability
- Coaching
- Staff Management
- Development and Continual Learning
- Communication and Teamwork
- Quality Orientation
- Adaptability / Flexibility
- Creative and Innovative Thinking
- Decision Making, Judgement and Problem Solving
- Planning and Organizing

QUALIFICATION AND REQUIREMENTS
- Pro-Serve Certification required. Must meet legal requirements to serve alcohol
- Food Safe Certificate required or willing to obtain
- Data input experience is an asset
- Inventory control experience considered an asset
- Event based job - ability work evening and weekend is required
- Knowledge and experience of working in Food and Beverage
- Strong communication, interpersonal and customer service skills
- Strong planning, organizational, time and priority management skills with the ability to work on multiple objectives with tight timelines
- Ability to follow directions and work well under pressure in a fast-paced environment  
- Accountable and dependable
- Valid Class 5 Drivers License
- First aid is an asset

WORK ENVIRONMENT
- Given Westerner Park is in the Major Events industry, this individual will need the ability to be adaptable and flexible with their time. Work will include evenings and/or weekend shifts as event volume dictates.
- Ability to follow directions and work well under pressure in a fast-paced environment  
- Ability to stand and be on the move for long periods of time

AFFILIATIONS Member of the Westerner Employees Association

**Job Type**: Casual

**Salary**: $17.00-$19.00 per hour

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Supervisory: 1 year (preferred)
- Customer Service: 1 year (preferred)