Lounge Supervisor

Are you passionate about delivering exceptional hospitality experiences in a vibrant and dynamic environment? Do you thrive in a fast-paced setting where every day presents new challenges and opportunities? If so, we have an exciting opportunity for you

We are currently seeking a dedicated and customer-focused individual to join our team as a **Casino Lounge Supervisor**. In this role, you will play a pivotal part in ensuring the success of our lounge area, where guests gather to relax and indulge in refreshments amidst the excitement of the casino floor.

**Essential Duties and Responsibilities**
- Oversee the day-to-day operations of the lounge area, including opening and closing procedures, staff scheduling, and inventory management.
- Ensure that the lounge is properly set up and maintained to meet cleanliness and safety standards.
- Greet guests upon arrival and provide a warm and welcoming atmosphere.
- Address guest inquiries, concerns, and complaints in a prompt and courteous manner, striving to exceed guest expectations.
- Provide ongoing training and support to staff to enhance their skills and performance.
- Ensure compliance with all gaming regulations and security protocols within the lounge area.
- Monitor service levels and product quality to ensure consistency and adherence to company standards.
- Conduct regular inspections of the lounge area to maintain cleanliness and organization.
- Manage inventory levels of beverages, snacks, and other lounge supplies, including ordering and restocking as needed.
- Ensure accurate record-keeping and compliance with inventory control procedures.
- Foster open communication and collaboration among lounge staff and other departments within the casino.
- Participate in staff meetings and provide feedback and suggestions for improving operations.
- Other duties or tasks assigned by the Casino General Manager

**Education, Qualification and Requirements**
- Minimum of 3 years in a supervisory or management role in the hospitality industry, preferably in a lounge or bar setting.
- Experience in the Casino Industry is an asset.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
- Excellent customer service skills, with a passion for creating memorable experiences for guests.
- Knowledge of beverage service techniques, including cocktail preparation and wine service.
- Familiarity with point-of-sale (POS) systems and basic computer skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- As a condition of employment, associates are to have a criminal record check prior to their first day of work.

**Work Environment**
- Able to stand and walk repeatedly over the course of a shift.
- Ability to tolerate exposures to heat, cold and water.
- Ability to work in a noisy and distracting environment.
- The employee must frequently lift and/or move up to 50 pounds.
- While performing the duties of this job, there may be stooping, kneeling, bending, reaching, and crouching.
- Regularly exposed to, including but not limited to, hazardous situations and conditions that produce cuts or minor burns.

**Hours of Work**
- The hours of work for this position will vary depending on operational requirements but will include day, evening and late night, as well as weekends and holidays.