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Service Supervisor

2 weeks ago

Red Deer, Alberta, Canada Finning Full time
Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Join Finning and play a key role in supporting our Power Systems division by providing on‑the‑floor leadership focused on safety, people, quality, productivity, and customer service. This position offers:

• A hands‑on supervisory role requiring most time being spent on the shop floor.

• Opportunities to lead technicians, drive operational excellence, and reinforce our customer service commitment.

• A chance to influence safety performance, repair quality, and workflow efficiency in a fast‑paced service environment.

As a Service Supervisor, you will guide daily shop service operations, ensuring work is completed safely, accurately, and efficiently. If you're an experienced Heavy Equipment Technician with strong leadership skills and a passion for coaching teams, this is an opportunity for youJob Description:
  • Lead and champion a safe work environment by ensuring compliance with all safety standards, policies, procedures.
  • Conduct daily safety reviews, pre‑job/mid‑job/post‑job meetings, and ensure Job Hazard Analyses (JHAs) are actively updated as work progresses.
  • Spend a minimum of 80% of time on the shop floor monitoring repair progress, ensuring adherence to scope, and resolving technical, tooling, and parts issues.
  • Provide day‑to‑day leadership to technicians, including recruitment, orientation, coaching, mentoring, performance feedback, and employee engagement support.
  • Ensure quality repair processes by reviewing inspection findings, warranty considerations, job scopes, and required customer communication milestones.
  • Oversee productivity by assigning and balancing workloads, monitoring technician progress, and adjusting manpower allocations as needed.
  • Support warranty and goodwill processes by evaluating failures, determining applicable warranty categories, and reviewing third‑party repair options when required.
  • Provide ongoing support during the customer quoting process to obtain an accurate depiction of service work provided.

Day-to-Day Activities:

  • Perform shop‑floor oversight to monitor job progression, safety compliance, and repair quality.
  • Conduct pre‑job and mid‑job reviews, ensuring work is on track and scope changes are clearly communicated.
  • Assign technicians to jobs, manage manpower needs, and respond to emerging issues throughout the shift.
  • Resolve operational challenges related to tooling, parts delays, service information, and technical requirements.
  • Maintain accurate documentation through daily time reports, service reports, and warranty/warranty‑related findings.

Requirements:

  • Journeyperson Heavy Equipment Technician (HET) certification required.
  • Minimum 4 years of experience working with Caterpillar engines or related Power Systems equipment.
  • Proven leadership or supervisory experience with a strong desire to lead people.
  • Strong business acumen with the ability to understand KPIs related to branch profitability.
  • Understanding of collective agreements, performance management, and principles of high‑performance leadership.
  • Effective communication, coaching, mentoring, and problem‑solving skills.

Important:

  • This position is based out of our Red Deer branch location.   
  • Permanent, full‑time role.
  • Monday – Friday, 5x2 schedule.

If you're ready to provide hands‑on leadership and support the success of our Power Systems service team, apply today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.