Manager, Solution Delivery

**About Us**

**Join the Plannera Team: A Career with Purpose. A Future with Possibilities.**

Join our team of passionate pension and benefits professionals dedicated to helping members build a secure financial future Plannera Pensions & Benefits (Plannera), formerly known as the Public Employees’ Benefits Agency, is on the lookout for talented individuals to become part of our dynamic team of 150 employees. Headquartered in Regina, Saskatchewan, Plannera oversees $16 billion in assets across 11 pension plans and 16 benefits programs in the province. As a not-for-profit corporation, we take pride in administering two of Canada's top 100 pension plans—the Public Employees Pension Plan (PEPP), the country’s largest defined contribution plan, and the Municipal Employees' Pension Plan (MEPP). We serve over 900 employers and more than 105,000 plan members, everyone from small-town firefighters to crown corporation executives.

**The Opportunity**

Reporting to the Director, Solution Delivery and Data Services, this role is accountable for ensuring the performance, usability, and continuous improvement of Plannera’s business systems. This role plays a key part in evolving our systems through a product-oriented lens, prioritizing end-user experience, incremental value delivery, and continuous stakeholder alignment. As a both a product and service minded leader, you will guide a cross-functional team that delivers value through thoughtful enhancements, iterative delivery, and stakeholder engagement. You will be responsible to:

- Lead the delivery of product, system, and process enhancements, prioritizing value, usability, and iteration.
- Manage a cross-functional team responsible for solution delivery, business system support, service enablement, and leading strategic planning for products.
- Act as a bridge between business and technology - ensuring system capabilities align with evolving organizational needs.
- Build strong stakeholder partnerships to gather insights, shape backlogs, and co-design solutions that improve service outcomes.
- Use performance data and customer feedback to refine delivery approaches and continuously improve system impact.
- Develop team capability in solution thinking, agile practices, and customer-focused products and service delivery.

You are:

- A systems-oriented leader who applies product management, service management, and project delivery principles to deliver meaningful improvements.
- A collaborative partner who connects business goals to system capabilities and user needs.
- A team builder who mentors others and promotes a culture of accountability, iteration, and continuous learning.

Typically, the knowledge and experience required to achieve the above is obtained through a combination of:

- Post-secondary education in business systems, information technology, or a related field.
- Several years of experience managing products, service delivery, or system support teams within a complex organization.
- Familiarity with structured project and solution delivery frameworks and performance tracking tools.
- Demonstrated ability to lead change, improve processes, and support cross-functional systems adoption.

Please briefly indicate in your cover letter the reasons you are interested in, and qualified for, this position.

**Why Choose Plannera?**
- ** Industry Leader**: Plannera is recognized as a leader in pension and benefit administration, providing personalized service and consistently achieving high member satisfaction scores.
- ** Global Partnerships**: Our investment fund managers collaborate with some of the world’s leading fund managers, providing strong and diversified pension plan funds.
- ** Diversity and Inclusion**: We believe in the strength of diversity and inclusion. Join a team that values and celebrates the unique perspectives each member brings.
- ** Making a Difference**: As a Plannera employee, you'll have the opportunity to contribute to the success of our organization and make a meaningful difference in the lives of our members.

**What We Offer**
- A competitive salary that reflects your expertise
- Comprehensive benefits package including pension to secure your financial future
- Career development, advancement and learning opportunities
- Flexible work arrangements
- Vacation, scheduled days off (SDO) and other types of leave to support your well-being