Service Desk Analyst

3 days ago

Calgary, Canada S.I. Systems ULC Full time

**Service Desk Analyst**

The role of Service Desk Analyst is a cornerstone of the IT team and reports directly to the IT Manager. As a member of the IT Service Desk team, you are the first point of contact with the IT department for the business. You should have strong technical skills, the professionalism and initiative to get problems resolved quickly, efficiently and escalate as appropriate. Delivering effective communication should be second nature. You will be part of a team responsible for managing the incident, request and problem queues. You will perform root cause analysis on incidents, to reduce the number of issues that staff encounter, and strive to deliver an exceptional end user experience.

**Areas of Responsibility**:

- Manage the incident, request, and problem queues according to the set SLA’s.
- Respond to inquiries and user issues, provide troubleshooting and configuration support, diagnose and resolve both hardware and software related technical issues remotely and in person.
- Document procedures, corrective actions, and update knowledge base system.
- Ensure timely and accurate communication to all customers.
- Log, track, resolve and reroute incidents and close out incidents using the IT service management system.
- Support Desktop Analyst with administration of IT Inventory.

**Technical Skills/Experience Needed**:

- Degree, diploma or certificate in Information Technology
- An understanding of how the ITIL framework can be used to deliver IT services would be considered an asset.
- At least 1 year of previous experience in a similar role.

**Skills Required**:

- Strong written and verbal communication skills.
- Ability to perform root cause analysis for problems to reduce the reoccurrence of incidents.
- Ability to perform as a team member and work independently conduct research into a variety of IT issues including hardware, software and cloud solutions to resolve issues.
- Able and willingness to learn and understand complex configurations.
- Flexibility to work on a variety of different tasks and learn new skills as required.

**About S.I. Systems**:
S.i. Systems is Canada’s largest IT company staffing provider and a winner of Canada’s 50 Best Managed Companies award annually for the past 9 years, achieving Platinum status in 2017. We have experienced exponential growth and now provide professionals for contract, contract to hire and permanent placements across Canada.

S.i. Systems is committed to fostering a positive and progressive workforce. We provide equitable treatment and accommodation to ensure barrier-free employment. If you require accommodation due to a disability, please contact Human Resources to ensure that you are able to fully access and participate in our recruitment process.

  • Service Desk Analyst

    4 days ago

    Calgary, Canada WBM Technologies Full time

    Service Desk AnalystJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You...

  • Service Desk Analyst

    2 weeks ago

    Greater Calgary Metropolitan Area, Canada Aecon Group Inc. Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...

  • Service Desk Analyst, Co-op

    2 weeks ago

    Calgary, Canada S.I. Systems ULC Full time

    **Placement Length (8-12 Months)** **Number of Positions: 1** **Salary: $18-$24/hour** The Service Desk Analyst, Co-Op is a cornerstone of the IT team and reports directly to the Director, IT Infrastructure & Security. As a member of the IT Service Desk team, you are the first point of contact for the business for IT related issues. You should have strong...

  • Service Desk Analyst

    1 week ago

    Calgary, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life. *** **A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View,...

  • Global Service Desk Analyst

    1 week ago

    Calgary, Alberta, Canada Long View Systems Full time US$40,000 - US$52,000

    Long View. A career that helps you get more out of life.  A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...

  • Help Desk Analyst

    3 weeks ago

    Calgary, Canada Robert Half Full time

    We’re supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users. What You’ll Do - Serve as the first point of...

  • Help Desk Analyst

    3 weeks ago

    Calgary, Canada Robert Half Full time

    We’re supporting our client in finding an enthusiastic and customer-focused Help Desk Analyst to join their growing technical support team. This is a fantastic opportunity for someone who loves solving problems, thrives in a fast-paced environment, and enjoys being the go-to technical resource for end users. What You’ll Do Serve as the first point of...

  • Help Desk Analyst

    1 week ago

    Calgary, Canada Mount Royal University Full time

    **Job Description**: : **About the Department of Information Technology Services**: Mount Royal University’s Information Technology Services supports our mission by providing technical support, solutions, and diversified services to the Mount Royal community. - Solutions Delivery - Technology & Client Services - IT Infrastructure - Cybersecurity - ITS...

  • Information Technology Analyst

    3 days ago

    Calgary, Canada Supreme Security Full time

    **Company Overview**: Supreme Security is a trusted provider of integrated security solutions, including alarm systems, CCTV surveillance, video monitoring, cloud services, and access control. With over 35 years of experience serving residential and commercial clients in the **Calgary**area, we focus on delivering reliable, high-quality technologies to...

  • Business Desk Analyst

    6 days ago

    Calgary, Canada Fujitsu Full time

    The demands of the Business Desk can very on a day-to-day to week-to-week basis and the incumbent must be able to address the peaks in stakeholder queries by ensuring adequate resourcing throughout every reporting month. The incumbent must be able to handle multiple requests for information at the same time, use issue-resolution skills to arrive at win-win...