Customer Service Representative

2 weeks ago

Scarborough, Canada Upstaff Full time

**Job Title**: Customer Service Representative - Label Printing Industry

**Location**: Scarborough, ON
**Pay Rate**: $19.50 per hour
**Working Hours**: 8:00 AM - 4:30 PM (may extend to 5:30 PM as required)
**Employment Type**: Full-time, On-site

**Key Responsibilities**:

- Provide detailed information about products and services offered by the company.
- Process customer orders accurately and manage customer accounts efficiently.
- Resolve customer concerns or complaints in a timely and professional manner.
- Coordinate with production, design, and logistics teams to ensure on-time delivery.
- Maintain accurate records of customer interactions and transactions.
- Offer technical guidance related to label printing processes when needed.
- Track, document, and report customer feedback to improve overall service quality.

**Qualifications & Requirements**:

- **Mandatory**: Previous experience working in the **label printing industry** (required).
- Minimum 2 years of customer service or account management experience in a manufacturing or printing environment.
- Strong communication and interpersonal skills (verbal and written).
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent attention to detail and ability to multitask.
- Driving license preferred but not required.

**How to Apply**:
For any queries, contact us at:

- **Call**: 647-794-8009
- **WhatsApp**: 647-794-8007

Pay: $19.50 per hour

Application question(s):

- Do you have previous experience working in the label printing industry?
- How many years of customer service experience do you have?
- Have you previously worked with label printing companies or manufacturers? If yes, please specify the company name(s).

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