Current jobs related to Consumer Experience, Lifecycle - Montréal - Nestle

  • Consumer Experience, Lifecycle

    1 week ago

    Montréal, Canada Nestle Operational Services Worldwide SA Full time

    **A little about us** **Position Snapshot** **Business area: Nespresso Canada** **Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid** **What to Expect**: We are looking for a marketing manager - consumer experience & lifecycle to work at Nespresso, in Montreal, reporting into the B2C Marketing manager. The...

  • Bilingual Consumer Experience Specialist

    6 days ago

    Montréal, Canada Riverside Natural Foods Ltd. Full time

    Are you hungry to innovate? To do things differently? To work with a company that’s real, thoughtful and very forward-thinking? Meet Riverside. We are an organic, “better for you” snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your workout buddies grab GoodTo Go...

  • Customer Experience Specialist

    1 week ago

    Montréal, Canada Ubisoft Full time

    Company Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • Costumer Experience Specialist

    1 week ago

    Montréal, Canada Ubisoft Full time

    Company Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • Lifecycle Marketing Manager

    1 week ago

    Montréal, Canada Botpress Technologies Inc. Full time

    We're looking for our first **Lifecycle Marketing Manager** to architect and execute marketing programs across the customer journey. In this role, you'll be responsible for designing and optimizing campaigns that drive conversion, retention, and monetization, leveraging product data at every step. This is a high-ownership role for someone excited to...

  • Assistant Marketing Manager

    2 weeks ago

    Montréal, Canada KIK Consumer Products Full time

    **We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools.** **When you join KIK Consumer Products, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families, the...

  • Leasing Representative

    3 days ago

    Montréal, Canada Consumer Centres Full time

    **Company description** Consumer Centres is a Montreal-based developer that specializes in the acquisition, leasing, management, and development of commercial real estate. **1.** **Role Summary** Employment type: Full time; 40 hours per week **2.** **Responsibilities and Duties** - Finding contact information of prospective tenants - Selecting and...

  • EHS Specialist

    2 weeks ago

    Montréal, Canada KIK Consumer Products Full time

    **We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools.** **When you join KIK Consumer Products, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families, the...

  • Project Manager

    1 day ago

    Montréal, Canada OneSpan Full time

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to...

  • Quality Coordinator

    2 weeks ago

    Montréal, Canada KIK Consumer Products Full time

    **We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools.** **When you join KIK Consumer Products, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families, the...

Consumer Experience, Lifecycle

3 weeks ago

Montréal, Canada Nestle Full time

**Business areas**:Nespresso Canada
**Job title**:Marketing manager
- consumer experience & lifecycle
**Location**:Montreal, QC

**Position Summary
**We are looking for a marketing manager
- consumer experience & lifecycle to work at Nespresso, in Montreal, reporting into the B2C Marketing manager. The consumer experience, lifecycle & retention manager will act as the lead for all the projects link to the customer lifecycle management as well as the gatekeeper of all initiatives & touchpoints link to the customer.

**A little bit about us
**Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence.

Position summary
As a Customer lifecycle programs manager you will have a great opportunity to contribute to three areas of responsibility: Strategize the roadmap of the customer lifecycle with Nespresso, identify key opportunities to increase loyalty (long terme & short term), develop & launch of different programs available but also to assist & contribute to categories strategies to build a clear & efficient stream for the customer. You will be working daily with cross-functional teams to accomplish your projects, with lots of autonomy and coaching to really thrive.

**A day in a life**

Customer lifecycle project management
- Drive innovation with lifecycle programs and ensure that the Canadian market is well positioned as a strategic and innovative pioneer within the global Nespresso landscape.
- Understand strategic business plan to leverage customer lifecycle programs across broader marketing calendar, service offerings and product catalogue.
- Plan and optimize club member communication stream by ensuring proper communication calendar and follow up with KPI and analysis to make optimization recommendations to improve retention.
- Work closely with category managers and channels to optimize the flow of club member communications and journeys across all channels.
- Design, deploy and optimize specific activation and journeys at each stage: welcome, onboarding, engagement, loyalty, predictive retention and winback.
- Design and implement key programs from insights, strategy, model, KPIs, assets to performance assessment (based on market research, consultations from industry experts, competitive benchmarks and key learnings from other Nespresso markets)

Onboarding program management
- Onboarding stream: enhance current onboarding plan with proper insight and fact-based recommendations (customer data, CRM KPIs, campaign analysis KPIs)
- Welcome stream: ensure onboarding programs is well adapted and relevant for Canadian consumers and localize plan accordingly

Subscription management
- Lead acceleration plan on subscription across channels
- Design, plan and deploy specific activations and campaigns to meet company’s objectives
- Work with cross functional teams on forecasting, analysis, reporting & contingency plans Budget Management
- Forecast budget and lead business cases related to lifecycle
- Follow up investment and ROI
- Lead on budget accuracy and monitor budget, Develop People and Organization
- Recruit, develop, motivate, and manage a team of one person to deliver superior performance and results
- Manage and comply with the HR and Line Manager’s Planning Cycle

**What will make you successful?
- Business degree in marketing or management
- Min. min 7+ years experience in marketing with proven experience in marketing
- Bilingual French and English (written and spoken)
- Expertise with Microsoft Office (PowerPoint & Excel)
- Expertise in project management and ability to manage several projects simultaneously
- Understanding/ Interest of an International Brand Essence
- Competencies in direct marketing / Communication to consumers
- Competencies in Product portfolio or brand management an asset
- Excellent analytical skills with demonstrable experience in marketing data analytics and tools
- Well-organized, strong time and priority management skills
- Excellent interpersonal & communication skills
- Commercial awareness partnered with a creative mind

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards an exciting opportunity to drive strategy and build a marketing career with Nespresso.

**What you need to know
Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.