Specialist, Customer Service Rep

**Accelerate your career at RXO.**

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation range for this role is: $52,000 CAD - $55,000 CAD.

As a Specialist, Customer Service Representative - Linehaul at RXO, you will be responsible for evaluating and managing accident scenes, employee injuries and linehaul roadside breakdowns. You will work within RXO’s Safety Policy guidelines, as well as DOT, FMCSA and OSHA regulations in a call center environment to ensure our drivers are taken care of when they need assistance.

**What your day-to-day will look like**:

- Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a linehaul roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
- Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, dollies, forklifts, hostlers or other equipment
- Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Accounts Payable and Casualty Claims
- Follow directions while remaining engaged, productive, flexible and adaptable to changing conditions and expectations
- Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction

**What you’ll need to excel**:
At a minimum, you’ll need:

- 1 year of related work experience
- Excellent typing and 10-key skills
- Experience with Microsoft Office
- Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have:

- 2 years of experience in a call center environment
- Familiarity with DOT regulations
- Experience in the transportation, logistics, or supply chain industry
- Ability to work independently with little or no supervision and/or in a team environment
- Positive, can-do attitude to achieve goals
- Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc.; ability to influence business/function leaders
- Strong organizational and investigative skills
- Creativity and good judgment in relation to problem-solving

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

**Does this sound like you? Check out what else RXO has to offer.**

**Massive Benefits**
- Competitive pay
- Health, dental and vision insurance
- 401(k) with company match
- Life insurance, disability
- Employee Assistance Program (EAP)
- Paid time off
- Tuition reimbursement program

**Our Culture**

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

**The Next Step**

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.