Specialist, Customer Service Rep

6 days ago

Burnaby, Canada RXO, Inc. Full time

Specialist, Customer Service Rep – Linehaul (CAN) – RXO, Inc.Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is $55,000, with potential bonus or commission pay. Actual compensation may vary based on experience and skill set.What Your Day‑to‑Day Will Look LikeAct as an advocate and champion of the customer to fulfill, meet and exceed their expectationsAnalyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessaryMaintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurementsEstablish a plan to align service partners for successReview available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelinesAt a Minimum, You’ll Need1 year of experience in transportation or customer serviceIt’d Be Great If You Also HaveBachelor’s degree2 years of experience in a call center environmentAbility to work independently, with little or no supervision and/or in a team environmentExcellent verbal and written communication skillsPositive, can‑do attitude to achieve goalsExcellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leadersStrong organizational and investigative skillsWhy Join UsOur BenefitsSupplemental medical, dental, and vision plans to keep you at peak performancePension plan with an employer matching contributionCompany‑paid disability and life insuranceMental health resources and Employee & Family Assistance Program (EFAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here. #J-18808-Ljbffr

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