Specialist, Customer Service Rep
2 weeks ago
Specialist, Customer Service Rep – Linehaul (CAN) – RXO, Inc.Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is $55,000, with potential bonus or commission pay. Actual compensation may vary based on experience and skill set.What Your Day‑to‑Day Will Look LikeAct as an advocate and champion of the customer to fulfill, meet and exceed their expectationsAnalyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessaryMaintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurementsEstablish a plan to align service partners for successReview available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelinesAt a Minimum, You’ll Need1 year of experience in transportation or customer serviceIt’d Be Great If You Also HaveBachelor’s degree2 years of experience in a call center environmentAbility to work independently, with little or no supervision and/or in a team environmentExcellent verbal and written communication skillsPositive, can‑do attitude to achieve goalsExcellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leadersStrong organizational and investigative skillsWhy Join UsOur BenefitsSupplemental medical, dental, and vision plans to keep you at peak performancePension plan with an employer matching contributionCompany‑paid disability and life insuranceMental health resources and Employee & Family Assistance Program (EFAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here. #J-18808-Ljbffr
-
Linehaul Customer Success Specialist
2 weeks ago
Burnaby, Canada RXO, Inc. Full timeA leading transportation service provider is seeking a Specialist, Customer Service Rep. to enhance customer satisfaction and manage orders efficiently. The ideal candidate will have at least one year of experience in transportation or customer service, excellent communication skills, and the ability to work independently. The position offers a competitive...
-
Customer Service Specialist
1 month ago
Burnaby, Canada FYidoctors Full time**Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...
-
Customer Service Rep
2 weeks ago
Burnaby, British Columbia, Canada Metro Testing + Engineering Full time US$20 - US$23The opportunityMetro Testing + Engineering is hiring a dispatcher for our Burnaby office. The environment is fast pace and dynamic during the peak construction season. The person will be in regular contact with our customers and technicians.Who we are:Metro Testing + Engineering (Metro) is one of the busiest materials testing companies in Western Canada. Our...
-
Customer Service Rep
2 weeks ago
Burnaby, British Columbia, Canada Metro Testing + Engineering Full time US$20 - US$23The opportunityMetro Testing + Engineering is hiring a dispatcher for our Burnaby office. The environment is fast pace and dynamic during the peak construction season. The person will be in regular contact with our customers and technicians.Who we are:Metro Testing + Engineering (Metro) is one of the busiest materials testing companies in Western Canada. Our...
-
Customer Service and Operations Specialist
1 week ago
Burnaby, Canada DP World Full timeThe Customer Service and Operations Specialist supports DP World's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment. **Key...
-
Customer Service
5 days ago
Burnaby, Canada DP World Full time**Role Purpose**: The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding...
-
Freight Operations
4 days ago
Burnaby, Canada DP World Full timeA global freight forwarding company in Metro Vancouver is seeking a Customer Service and Operations Specialist to support their Freight Forwarding team. This position entails managing transportation solutions for ocean and air freight, ensuring regulatory compliance, and providing excellent customer service. Ideal candidates will have at least 2 years of...
-
Customer Service
4 days ago
Burnaby, Canada DP World Full timeRole Purpose: The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding...
-
Customer Service Decoration Specialist
5 days ago
Burnaby, Canada Stormtech Full time**STORMTECH** is a Vancouver-based company making a wide variety of performance, technical apparel, bags, and accessories for over forty years to companies in over 30 countries. Quality and design have remained at the forefront of the company’s mission, which is to “Provide Innovative Performance Apparel and Outstanding Customer Service.” **NATURE AND...
-
Freight Forwarding Operations
4 days ago
Burnaby, Canada DP World Full timeA leading logistics provider in Metro Vancouver seeks a Customer Service and Operations Specialist. You will coordinate ocean and air freight shipments, ensure compliance with import/export regulations, and deliver exceptional service in a fast-paced environment. Ideal candidates have 2+ years in freight forwarding, strong MS Office skills, and previous...
