Coordinator, E-billing

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Purpose of Role

The eBilling Coordinator supports the Matter Life Cycle (MLC) Business Operations by assisting with electronic billing processes that help to ensure accurate, efficient, and compliant client service. Reporting to the Manager, eBilling, this role supports the submission, review, and resolution of electronic invoices across client platforms and collaborates with lawyers, billing teams, and clients.

With a focus on learning and growing in the role, the eBilling Coordinator contributes to operational excellence and supports client-focused service delivery.

Key Responsibilities

- Support the set up of new eBilling clients and matters, including compliance with client guidelines, uploading timekeeper rates.
- Collaborate with clients to capture and implement their specific billing requirements, ensuring full alignment and integration with the firm’s eBilling processes.
- Monitor annual rate submission deadlines for e-billing clients, liaising with lawyers, assistants, and business professionals such as the pricing and CMSService.
- Submit annual rate increases to clients through e-billing vendor sites.
- Liaise with clients on rate submissions via various eBilling platforms and resolve any outstanding issues.
- Support the full eBilling cycle, ensuring invoices are accurate and compliant with client billing requirements.
- Review and reconcile electronic invoices within client vendor platforms, resolving rejections and managing the appeals process.
- Collaborate with lawyers and practice assistants to provide necessary documentation and information during the appeals process.
- Work with the Client Services team in e-billing account maintenance, A/R monitoring and resolution.
- Act as the primary backup to the eBilling Administrator during absences, ensuring continuity of eBilling operations.
- Escalate unresolved issues to management, where appropriate.
- Other duties as assigned.

Key Competencies

- Post-secondary education from a college or university is required; a focus in accounting or finance is considered an asset.
- 1 year of eBilling experience in a law firm or professional services environment; experience in finance functions such as billing, collections, or accounts receivable is an asset.
- Experience working with e-Billing software: eBillingHub - Elite, TyMetrix 360, Legal Tracker, CounselLink or Collaborati is an asset.
- Familiarity/Experience with Aderant Expert or a similar accounting system would be an asset but not required.
- Proficient in Microsoft Office, particularly Word and Excel; advanced Excel skills are considered an asset.
- Fast learner with ability to perform effectively in a fast-paced and dynamic environment.
- Excellent analytical and problem-solving skills with strong attention to detail, proven accuracy, and the ability to manage multiple priorities in a well-organized manner.
- Ability to distill complex issues into clear, actionable messages and communicate proactively with key stakeholders, including lawyers, practice assistants and MLC team members.
- Proactive, positive mindset with a focus on continuous innovation and process improvement.
- Flexibility to work overtime when necessary.

Description du poste

Le/la coordonateur-rice, Facturation électronique soutient l’équipe Gestion du cycle de vie des dossiers (GCVD) en mettant en œuvre des processus de facturation électronique qui aident à assurer l’exactitude, l’efficacité, l’efficience et la conformité du service aux clients. Relevant du/de la gestionnaire, Facturation électronique, le/la titulaire du poste appuie la soumission, l’examen et le règlement de factures électroniques sur différentes plateformes et collabore avec les juristes, les équipes facturation et les clients.

Propulsée par un désir d’apprentissage et d’épanouissement, la personne contribue à l’excellence opérationnelle et soutient la prestation de services axée sur les clients du cabinet.

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