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Crisis Response Network Coordinator

3 weeks ago

Peterborough, Canada Canopy Support Services Full time

**Who We Are**:
At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions - Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton - and is expanding virtually and physically to reach new areas. With a growing team of over 100 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

**What We Can Offer You**:

- Being a part of an engaged and caring work place
- Contributing to our Strategic Directions and FOCUS Accreditation standards
- Strong work/life balance with a work week of 35 hours
- Ability to work virtually during COVID and benefits package
- An agency culture founded on our core values of Caring Community, Safety, Transparency, Accountability, Continuous Learning and Collaboration

**What We Will Ask of You**: As a key member of our Adult Urgent Response Services (AUR) team, our Crisis Response Network Coordinator (CRNC) plays an important role. On most days you’ll be coordinating short term specialized services for adults who live with a developmental disability, mental health need, challenging behaviour and/or involved or at risk of involvement within the criminal justice system as deemed eligible by Developmental Services Ontario (DSO). In collaboration with the Team Lead and AUR team, the CRNC conducts risk assessments and ensures adequate supports are in place to facilitate a crisis resolution in line with best practice for quality service provision. The CRNC is a champion of Canopy’s core value of Collaboration who develops community connections, navigates sector resources and grows partnerships for ongoing supports.

**Primary Responsibilities**:

- Collaborate with Team Lead on received DSO referrals and provide service consultation to adults living with a developmental disability and/or mental health need who are experiencing crisis as deemed eligible through MCCSS.
- Provide referral(s) to Developmental Services Ontario (DSO) as directed for individual’s requiring additional services within Individual’s Support Plan (ISP).
- Collaborate with Canopy staff and other external partners regarding complex support needs.
- Complete funding requests for individuals and manage approved funds, including reviewing invoices and tracking in collaboration with the HKPR partnering agencies.
- Attend applicable case conferences, local and regional committees and other meetings to foster and grow crisis response partnership and case resolution initiatives for individuals accessing services.
- Provide guidance and expertise of sector resources to individuals navigating service options including; Adult Service Coordination Committee, Developmental Services Ontario (DSO) and Canopy.
- In conjunction with the Program Manager and Team Lead, provide ongoing support and collaboration in developing community outreach materials including; Education events, communicating information sessions and supporting with other event related activities.

**Qualifications**:

- Completion of Bachelor’s or Master’s degree in Social Sciences or related field or equivalent work experience.
- 3-5 years of experience in Case Management or short-term consultation experience in a residential or community setting.
- Case Management or mental health experience is considered an asset.
- Direct experience working with people with an intellectual disability, challenging behaviours, dual diagnosis or mental health need or equivalent.
- Valid G-Class driver’s license for the Province of Ontario, access to reliable transportation and have valid proof of automobile insurance with driving for business purposes and a minimum liability of two million dollars.

**We look forward to having a person who shares our passion