Client Care Specialist

2 days ago

Newmarket, Canada 404 Veterinary Emergency and Referral Hospital Full time

**404 Veterinary Emergency + Referral Hospital** is currently welcoming a part time/casual schedule **Client Care Coordinator / Specialist **to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated
- Create a warm and welcoming environment for our patients and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality is an asset
- No experience with animals, no problem, so long as you love pets

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: _**We have the right fit for you**_
- A caring culture of _**Wellness and Appreciation**_
- Competitive wages and benefits
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Employee Assistance Program
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps

**Job Types**: Part-time, Casual

**Benefits**:

- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Wellness program

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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