Bilingual Client Care Coordinator

**Bilingual Client Care (Scheduling) Coordinator**

RNS Health Care is looking for a dedicated and detail-oriented **Bilingual Client Care (Scheduling) Coordinator** to join our team. In this role, you will be at the heart of our daily operations, ensuring efficient scheduling and seamless service delivery. If you excel in a fast-paced environment, have strong organizational skills, and enjoy working with a diverse team, we’d love to hear from you

**About the Role**

As a **Client Care Coordinator**, you will be responsible for scheduling client visits, coordinating a team of Personal Support Workers (PSWs), and ensuring high-quality service. You will play a key role in fostering strong internal relationships with frontline workers and administrative staff while overseeing daily field operations. This position requires a proactive approach to managing scheduling logistics, handling client referrals, resolving conflicts, and responding to inquiries efficiently.

**Who We’re Looking For**
- **Experience**: Previous experience as a Scheduling Coordinator or in a similar role is preferred.
- **Attention to Detail**: Strong ability to manage multiple tasks and prioritize effectively.
- **Bilingual Communication**: Excellent verbal and written communication skills in **English and French**, with a customer-focused approach.
- **Adaptability**: Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
- **Professionalism**: High level of discretion and confidentiality when handling sensitive information.

**A Day in the Life**
- Receive referrals from Ontario Health at Home (OHAH), private clients, HNSA, and hospitals**,** and coordinate staffing accordingly.
- Communicate with OHAH Coordinators, Case Managers, or clients to assess specific scheduling needs.
- Confirm services with clients, families, and OHAH within one (1) hour of receiving a referral or as agreed upon with the Case Manager.
- Schedule and adjust PSW assignments daily, ensuring efficient coverage and seamless care.
- Address and escalate urgent concerns regarding client or staff safety.
- Document and report unresolved issues to the **Client Care Supervisor**.
- Log communications in **AlayaCare** and maintain reports.
- Accurately track staff absences and missed care in **AlayaCare** for further review.
- Participate in team meetings.

**What You’ll Need to Succeed**
- **Education**: Post-secondary education in Business Statistics, Operations Management, or Medical Office Administration preferred.
- **Background Check**: Clear Vulnerable Sector Police Records Search from a local police department.
- **Problem-Solving Mindset**: A proactive and solutions-driven approach to handling challenges.
- **Team Player**: Ability to collaborate effectively in a team-oriented environment.

**About Us**:
**RNS Health Care Services Inc.**is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, hospitals, retirement and nursing home facilities.

**Job Types**: Full-time, Permanent

Pay: $44,500.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- RNS office employees are working in a hybrid model with an in-office requirement of 3 days per week. Please confirm that you are able to work in-person at our Newmarket, Ontario office 3 days per week.

**Experience**:

- Healthcare: 1 year (preferred)
- Scheduling: 1 year (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Newmarket, ON

Application deadline: 2025-03-07
Expected start date: 2025-03-25