Client Care Representative/receptionist

3 days ago

Newmarket, Canada College Manor Veterinary Hospital Full time

Knowledge of Avimark and Veterinary experience is an asset.

**Experience**:

- Previous Client Care experience in the veterinary field (recommended)
- Exceptional customer service skills
- Strong attention to detail
- Excellent written, verbal communication and computer skills
- Excellent organizational, time management and multitasking abilities.
- Personable, empathic disposition with the ability to build connections with our client base and our team members.
- Ability to build strong relationships with our clients and their pets as well as co-workers
- Ability to work various shifts within our working hours of 8am to 7pm Monday to Friday and 8am to 1pm Saturdays

**Responsibilities**:

- Providing gold standard care to our patients and clients.
- Responding to client’s questions
- Processing incoming and outgoing patients and handling payment
- Answering phone calls, scheduling appointments, processing medication refills to doctors
- Triaging patient calls
- Handling emergencies when they arise
- Ensuring reception area and exam rooms are cleaned and restocked
- Maintaining and documenting client information and any other pertinent information within Avimark. **Our client files are paperless.**

**Job Type**: Casual, Permanent - Approx 4-10 hrs/week

**About Us**

**College Manor Veterinary** is part of the VetStrategy group of clinics. VetStrategy is a 100% Canadian owned and operated group of veterinary clinics with locations throughout Canada. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique and serves a very diverse client base.

**WHAT WE OFFER**
- Friendly and supportive work environment
- Continuing education allowance
- Comprehensive benefit plan (if applicable)
- Competitive compensation
- Access to continueing education online training
- Opportunity to advance in your career
- Commitment to the community and to helping pets in need through the Oscar Fund activities
- Competitive medical and pet supply discounts

We look forward to hearing from you

**Job Types**: Permanent, Casual

**Benefits**:

- Store discount

Schedule:

- Day shift
- Weekends only

**Experience**:

- Veterinary Reception: 1 year (preferred)

Work Location: In person

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