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Inside Sales

3 weeks ago


Calgary, Canada James Electric Motor Services Ltd. Full time

James Electric Motor Services Ltd. Is a Western Canadian industry leader in providing replacements, repairs, installation, maintenance and retrofits for pumps, electric motors, fans and blowers.

For 50 years, James Electric has been a customer driven organization that strives to provide excellent customer service, quality parts, service and repairs from our Calgary based facility.

Our employees enjoy stable employment, promote from within, competitive compensation, pension, and group benefits.

**Technical Sales Representative**

**KEY RESPONSIBILITIES**
- Completing the order process which includes generating sales orders, sourcing products, invoicing after closing sale
- Generating quotations both within and outside the point of sales system
- Providing all required information to complete a RFQ or tender
- Confirms details of delivery according to scheduled times and commitment dates
- Verifies all items are available for the customer as scheduled
- Ensure customers are provided with accurate pricing, inventory, and delivery information
- Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business
- Responding to customers’ requests and inquiries in a timely manner
- Responsible for achieving sales targets and objectives as set by manager
- Required to understand customer needs and promote and offer product knowledge to customers
- Follow up on outstanding work orders and estimates
- Adheres to company safety policies and regulations
- Work within a quality management system

**QUALIFICATIONS**_**(required)**_
- A minimum of three (3) to five (5) years’ experience in pump sales, in-line close and split coupled, base mounted close and split coupled, booster packages within a business-to-business environment.
- Read and understand pump data sheets in respect to quoting the correct pump as per the specifications required
- Ability to ascertain customer requirements by asking all the pertinent questions
- Work with vendors to get supply and delivery dates that meet customer deadlines
- Must be computer literate
- Valid class 5 driver’s license
- High level of commitment to exceptional customer service; establish and maintain effective relationships with customers
- Knowledgeable of industry products
- Must have excellent telephone skills
- Demonstrated initiative with the ability to work in a collaborative team-based environment
- Highly organized in prioritizing work and multi-tasking

**QUALIFICATIONS**_**(Asset)**_
- Technical knowledge of other types of pumps, such as, sump, sewage and effluent, circulator, jet, irrigation, turbine and liquid transfer
- Technical knowledge of electric motors, fans and blowers
- Forklift experience - sit-down propane and stand-up electric

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Experience**:

- sales: 3 years (preferred)

Work Location: In person