Resident Manager

**Resident Manager, West Royalty Suites, Charlottetown, PE.**

Full Time Resident Manager

This is a full-time equivalent and salaried position. The successful applicant will be required to live in one of the building suites under a standard lease agreement, and must be a current resident of Prince Edward Island.

Job responsibilities generally involve:
**Cleaning and Maintenance**
- Regular and consistent cleaning of hallways, stair wells, lobbies, gyms, common rooms and public washrooms, including but not limited to:

- Vacuuming, moping, dusting, glass and surface cleaning
- Ensuring high-traffic common areas are orderly and well maintained at all times, including but not limited to:

- Lobbies, mail/parcel rooms, garbage rooms, public/bicycle storage rooms, gyms and fitness rooms
- Regular inspections of exterior common areas and property grounds to ensure trash is collected and building facilities are presentable at all times
- Performing minor maintenance and repairs as needed, preparing and coordinating work orders with Thrive management and 3 party contractors for larger maintenance and repairs
- Scheduling and overseeing all 3 party cleaning/maintenance contracts, coordinating with tenants where required, including but not limited to:

- Line painting and sweeping of parking facilities, power washing of patios and building envelope, roof and gutter maintenance, seasonal mat changes, in-suite air filter replacement and heat pump cleaning

**Winter Duties**

Thrive uses professional 3 party snow removal contractors, but to ensure resident safety throughout the winter assistance may be necessary in:

- Coordinating parking lot snow removal between tenants and 3 party contractors
- Monitoring resident decks and patios for unsafe ice and snow collection
- Ensuring all entrances and pedestrian areas are shovelled and kept salted promptly after storms for resident safety
- Assisting with snow removal as needed between visits from snow removal contractors

**Leasing and Resident Relations**
- Maintaining pleasant, prompt, and professional resident communications in all electronic, phone and/or in-person interactions
- Assisting with initial lease-up and lease renewals on an ongoing basis, scheduling and conducting showings with new applicants and ensuring current residents are given appropriate notice when applicable
- Ensuring building policies are followed by all tenants, working with Thrive management to promptly address all building policy violations and properly documenting all formal violations in Buildium
- Conducting orientations with new residents as well as move-in/move-out inspections
- Organizing and overseeing community room scheduling

**Administrative Tasks**
- Acting as first point of contact on all administrative enquiries from Thrive management, ensuring financial and resident data is promptly and accurately posted to Buildium on an ongoing basis, including but not limited to:

- Lease information, payment and returns of damage deposits, vendor invoices, changes to residents’ financial information, storage/parking changes, and one-off/penalty charges
- Monitoring and tracking inventory of all company-owned chattels in resident’s possession in Buildium
- Staying up to date with changes to all relevant residential tenancy legislation and health and safety regulations
- Working with Thrive management to create and periodically update a building maintenance handbook
- Other sundry duties as assigned
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- **Position Responsibility List**

**Property Appearance**

**Interior Common Area Cleaning**
- Vacuum hallways (L1-L6 2-3x per week)
- Vacuum and mop stairwell and stairway landings (2x per week)
- Vacuum and mop L1 lobby and vestibule (3x per week, winter conditions may require more frequency)
- Clean door handles and glass of common areas (3x per week)
- Gym and Community Room: Vacuum and mop (3x per week), wipe down equipment, clean bathrooms, clean windows, ensure all equipment appliances and electronics are off at end of day
- Ensure mail and parcel rooms are clean, orderly and well maintained (daily)
- Ensure the garbage room is maintained in a clean and orderly state
- Dust hallway unit lighting and plexiglass unit numbers (semi-monthly)
- Clean stairwell handrails, and dust all surfaces (1x per week)

**Exterior Common Area Cleaning**
- Sweep entries and exterior pedestrian areas (2x per week)
- Conduct inspections of the property grounds to ensure cleanliness (daily)
- Ensure trash is collected and parking lot is presentable (daily)
- Ensure tenants comply with rules & waste collection in designated pet areas (daily)
- Sweep and maintain underground garage entrances (2x per week)
- Sweep and maintain the basement elevator lobby (3x per week)

**Winter Duties**(we use professional snow and salting companies, but assistance may be necessary to ensure resident safety).
- Assist with shovelling and salting exterior pedestrian walkways (as needed between visits from the snow removal comp