Assistant Manager

2 weeks ago

Charlottetown, Canada University of Prince Edward Island Full time

Ancillary Services at UPEI is committed to offering a work environment that is dedicated to customer service through a team approach. Developing a strong residence program, conference operation and to fulfilling the mission of building a safe and supportive living and learning environment that facilitates academic success, social interaction and personal growth. UPEI residences consist of approximately 810 students in the academic year and approximately 700 conference beds in the summer months, in four distinct accommodation facilities.

**RESPONSIBILITIES**:- Complete daily operational activities as they relate to general inquires, residence services, student support, CampusCard activities, maintenance inquires and follow-up, data collection, reporting and record keeping- Reassigning students to new rooms based on departmental processes and procedures.- Guide and support the Resident Life Advisor (RLA) team (31 live-in student staff members). This includes the selection, training, development and supervision of both individual RLAs and the entire RLA team.- Coordinate and facilitate the Residence Life program.-
- Work with other key units on campus (such as Registrar's Office, Accounting, Student Affairs, Facilities Management, etc...) to promote student success and excellent customer service- Coordinate and deliver communications relates to Residence Services

**PLEASE NOTE**: Due to the nature of the position, irregular working hours should be expected, along with some restrictions on vacation periods, outside employment and other extra-curricular activities. The AMRL will be part of an on-call schedule providing 24/7 support to members of the residence community.

**QUALIFICATIONS**:
- Undergraduate degree- Proven understanding of, and commitment to, the residence life experience and a living and learning model for student success- Solid background and experience working in a residence environment, with the ability to demonstrate progressive residence service experiences and leadership-
- Sound knowledge and experience using eRezLife Student Housing Software- Excellent communication, interpersonal and organizational skills. Including proficiency using multiple software programs and social media- Ability to collect, coordinate and report on residence data- Demonstrated decision making skills and sound judgment, along with strong conflict management and crisis management skills- Mental Health First Aid and ASIST Training is considered an asset- Proven ability to lead and be part of a highly effective team, demonstrate initiative and contribute to overall success of UPEI’s Ancillary operation

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