Bilingual Customer Service Representative

**Who we need**

Reporting to the** **Assistant Manager, Customer Service, the** Bilingual Customer Service Representative** will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions, by using automated system. You will also provide information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollment.What you will do
- Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes;
- Respond to customer requests within the service, quality and performance standards determined by the department;
- Research and process customer inquiries and transactions using the appropriate Company systems, databases, product manuals and other appropriate reference material;
- Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately;
- Read and understand all Bulletins and Alert notifications;
- Identify and alert management to changes/delays/possible errors and unexpected service requests;
- Provide information and adjust coverage to retain business and enhance customer loyalty;
- Support the team in all their activities;

What you will bring
- **The knowledge and the drive. **Familiarity with business/insurance practices and principles
- LOMA courses would be an asset. A continuous improvement mentality. Energetic and focused on efficiently providing top-tier service.
- **The skills.** Fluent in both French and English. Excellent verbal and written communication skills with ability to influence customer attitudes/behaviors. Strong analytical and listening skills to clearly articulate product features and benefits/values to customers. Ability to work well independently as well as part of small teams.Why join?
- When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible.- At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.- You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.- Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3,500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
to help pay for a wide range of wellbeing services that are meaningful to you;
- Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and,
- Many, more benefits, perks and programs.
- If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures - we want to hear from you-
About Securian Canada

**Who we are - and who we’re here for**

We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective - all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care - providing specialized experiences to those we serve.

**What we do every day to be our very best**

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.