Bilingual Customer Service Representative

5 days ago

Waterloo, Canada Onward Manufacturing Company Limited Full time

At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in over 40 countries and backed by a worldwide network of sales and distribution partners.

When it comes to quality, there can be no compromise. Improvement to quality is a never-ending journey. Onward was the first grill company to embrace ISO quality standards and remains committed to insuring and continuously improving the quality of every process, component, product and service to deliver an exceptional experience our customers have grown to trust.

We are currently looking for a **Bilingual Customer Service Representative** to join our team in **Waterloo, ON.**

**Position Summary**:
Reporting to the Call Center Manager, Onward Manufacturing is looking to add detail-oriented team players to our Customer Service department. The incumbents will play a key role in communicating with our consumer network, answering general questions related to the Company’s products.

**Essential Duties and Responsibilities**:

- Respond to consumer general inquiries over various media forms
- Solution consumer product problems
- Educate consumers on product capabilities
- Enter consumer warranty / cash sale orders into our ERP
- Process cash sale transactions
- Perform other duties as assigned

**Requirements**:

- Personable and an Empathetic personality
- Must be fluent in both French and English
- Attention to detail
- Reliable and dedicated to supporting the team

**Benefits**:

- RSP/DPSP programs
- EHC, Life, AD&D, LTD and Dental benefits
- We are an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._

**_Should you require accommodation during the recruitment process, please contact Human Resources._**
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

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