Box Office
6 days ago
**IDENTIFYING INFORMATION**
Job Title: Box Office & Patron Services Manager
Division: Operations
Responsible To: Senior Manager, Ticketing; General Manager
Accountable To: Producer, General Manager
***
Reporting to the Producer and General Manger, the Box Office & Patrons Services Manager will be responsible for maintaining ticket inventory, delivering seating and meal information to the venue in a timely manner, resolving customer complaints and problems, and ensuring compliance in cash handling procedures.
**DUTIES AND RESPONSIBILITIES**
- Ensure that each visitor is met with a smile and a friendly greeting
- Handling walk up sales and using up-selling to maximize revenue when appropriate
- Processing and managing cash, debit, and credit card transactions with confidence
- Operating computerized ticketing systems and ensuring all account data is captured accurately
- Compiling the meal orders and seating requests into a seating chart for the production’s dining staff
- Managing the schedules of Front of House staff, including Box Office Associate, Retail Associates & Coat Check Operator
- Training on the protocols and procedures for Retail and Coat Check, to have a working knowledge of the requirements of those positions
- Supporting the Box Office Associate, Retail Associates & Coat Check Operator in the execution of their duties
- Maintaining discretion regarding confidentiality of all account information
- Adhering to and interpreting all ticketing policies and procedures to provide a high level of service
- Trouble-shooting equipment and hardware
- Balance daily transactions ensuring all sales are balanced (accuracy is essential), troubleshooting when discrepancies occur
- Be familiar with the facility and surrounding area in order to provide correct directions to the public
- Have an experienced knowledge of all related ticket pricing, schedule, promotions, and operations
- Deal with any customer issues related to ticketing
- Acting as the liaison between the venue and Starvox Entertainment and maintaining a positive and professional relationship with the venue on behalf of Starvox Entertainment
- Generating show reports after each performance, relaying information regarding Front of House, Box Office, Retail and general show information
- Other duties as required
**REQUIREMENTS**
- Experience and familiarity with ticketing systems is a must
- A committed, professional, and proactive approach to work
- Available to work Full-Time from December 9th - January 5th
- Reliable, responsible and punctual
- Ability to work well both independently and as a part of a team
- Proven cash handling skills and experience with computerized sales POS system
- Availability to work days, evenings, weekends, and holidays
- A can-do attitude
- Love of theatre is a plus
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