Box Office Lead Agent

**COMPANY OVERVIEW**

Neptune Theatre is located on sacred land that has been the site of human activity since time immemorial. We are in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq, and we acknowledge them as the past, present, and future caretakers of this land.

As artists, we are grateful to work and build community here. As stewards of culture, we are in the process of learning more about how our company can improve our relations with Indigenous People and uphold the values of collaboration and inclusivity in all that we do.

Neptune Theatre is Atlantic Canada’s premier destination for live, professional theatre. Our roots are deep in this region. Proudly producing theatre in Halifax for 62 seasons, our values are grounded in the belief that the power of live theatre can transform and connect. With a mindful and inclusive approach, we are committed to bringing stories that represent the history and diversity of our region and its people to life on our stages.

**JOB DESCRIPTION**

Neptune Theatre is seeking a highly organized and dynamic Box Office Lead. The role will be responsible for assisting patrons, sales, customer services, administrative tasks, and leading the team on the floor; all while ensuring Neptune’s values of safety, collaboration, inclusivity, and excellence are at the forefront of their work. The Box Office Lead reports directly to the Box Office Manager.

**DUTIES AND RESPONSIBILITIES**
- Providing Neptune patrons with exemplary customer service through efficiency and positivity with a thorough knowledge of the company, its events, and the building
- Ticket and subscription sales
- Customer account management and maintenance
- Following cash and credit handling procedures
- Dealing with customer complaints and issues, and escalating to management as needed
- Outbound courtesy calling and telemarketing sales calls
- Supervising the other agents and assisting management in leading the team by answering questions and providing information to the other team members
- Reviewing communications to patrons regarding promotions, sales, and packages
- Parking pass tracking and distribution
- Generating and maintaining informational sheets for Box Office stations
- Provide support and guidance for new hires during training and regular shifts
- Batch printing before a weekend of performances
- Mail-outs, minimum two (2) times per week and more as demand requires
- General administrative tasks
- Other duties as requested or required

**REQUIREMENTS**
- 1+ years of customer service experience
- Experience supervising a team is an asset but not required
- Excellent communication and interpersonal skills with the ability to engage a variety of audiences
- Demonstrate strong organizational skills and is detail oriented.
- Adept at multitasking, prioritizing tasks, and consistently meets deadlines
- Skilled in problem-solving and able to adapt quickly
- Exhibit a positive and collaborative attitude, fostering teamwork and cooperation
- Flexible schedule that allows availability to work evenings and weekends

**WAGE**

This position is $16.50 an hour for proximity 30 hours a week with daytime, evening and weekend availability. The position includes standard vacation pay of 4% and a comprehensive group benefit plan after a 3 month probationary period.

**STATEMENT OF INTENTION TO APPLY**

**Job Type**: Permanent

Pay: $16.50 per hour

Expected hours: No more than 30 per week

**Benefits**:

- Company events
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

Application deadline: 2025-04-24