Supervisor Datacentre Operations

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 19921

Supervisor Datacentre Operations
Corporate Services
Information Technology
55 York Blvd., 6th Floor

NUMBER OF VACANCIES: 1

UNION/NON-UNION: Non Union Management Professional

HOURS Of WORK: 35.00 per week
- GRADE: 7
- SALARY/HOUR: $56.558 - $66.149 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Regular

Job Description ID #: 3801

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

SUMMARY OF DUTIES

The Supervisor will provide leadership, guidance and day to day management of the work and performance of a team of Datacentre Specialist, Database Administrators, Radio Technician, Infrastructure and Network Analysts. The supervisor will provide recommendations to develop, implement, and support cost-effective technology solutions for all aspects of the City’s data center services.

GENERAL DUTIES

Responsible for ensuring the efficient utilization of IT resources, by ensuring alignment to business priorities.

Manages and develops the existing monitoring and response metrics to ensure best practices are established for effective problem resolution for a high availability, 24/7.

Responsible for developing, implementing, and maintaining all key functional policies and procedures, for network architecture, data centers, standards, monitoring, and service provision.

Manages and leads the configuration, installation, maintenance and troubleshooting of databases and enterprise software to meet the functional objectives of the business.

Provides direction, leadership and day to day management to staff including daily supervision, scheduling, skills development and disciplinary actions including extended after-hours support.

Conducts staff performance reviews, regular coaching, mentoring and counselling, skills development and management of overall performance.

Manages and reviews issues and problem logs relating to server and datacentre operations, prioritizes outstanding issues and develops resolution plan. Maintains strong communications with IT and business leaders on availability and planned shutdowns.

Executes the role of Customer Relationship Manager and IT liaison as required.

Collaborates with Security Specialist and technical architect on the development and implementation of security policies and procedures (e.g., user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines).

Develops and manages capacity and resource plans, assessing network risks and developing risk management strategy and contingency plans.

Monitors budgetary accounts in accordance with established corporate policies and procedures. The Supervisor also manages day to day financial expenditures of running the section.

Collaboratively develops section goals, work plans and objectives by participating in strategic planning sessions.

Acts on behalf of Manager in his/her absence as required.

Researches industry standard best practices for server and datacentre infrastructures, manages the implementation of appropriate security patches and upgrades to server and datacentre technologies in collaboration with the Security Specialist.

Performs industry analysis necessary to determine best practices and define/select processes and tools.

Analyzes and tests server performance and provides server performance statistics and reports; develops strategies for maintaining server infrastructure.

Maintains and analyzes an inventory of assets; identifies opprtunities for corporate and deoartmental efficiencies and improvement and makes recommendations for optimization of asset uses to IT Management Team.

Provides project and/or workstream duration and effort estimates for component design, installation and operation activities to the Project Managers and business owners for current and capital projects of medium complexity.

Manages and reports on server and datacentre operational activities for own work and directs/l