Operations Supervisor

1 week ago

Hamilton, Ontario, Canada DARTS Full time $65,000 - $70,000 per year

Operations Supervisor

Job Summary

The Operations Supervisor plays a key role within the Operations Department, reporting directly to the Operations Manager. This position oversees all front-line operators, maintenance, and call centre functions after regular business hours and on weekends. The Supervisor is responsible for liaising with multiple departments, their leadership, and front-line staff.

Responsibilities

· Operational Oversight: Supervise after-hours activities across operations, maintenance, and the call centre department.

· On-Road Supervision: Provide on-road supervision and support to Operators during active service, addressing issues and assisting as needed.

· Incident Response: Respond to and investigate accidents or incidents, attend scenes when necessary, complete documentation, and coordinate medical care if required.

· Maintenance Supervision: Supervise Maintenance Department operations after hours in the absence of the Maintenance Team Leader, reporting incidents.

· Call Centre Supervision: Supervise Call Centre operations after hours in the absence of the Call Centre Team Leader.

· Administration: Support the Operations Department with day-to-day administrative tasks.

· Compliance: Ensure compliance with transportation laws, regulations, safety standards, and company policies.

· Training & Development: Identify staff development needs, deliver training, and support Operators in improving their skills.

· Continuous Improvement: Identify opportunities for improvement and recommend and implement process enhancements. Apply change management and/or Lean Six Sigma practices.

· Other Duties: Perform other related duties as assigned by the Operations Manager.

Job Specifications

  • Supervisory or management experience in an operational environment is required.
  • Proven leadership ability, with strong interpersonal and communication skills to foster positive relationships and motivate teams.
  • Strong organizational and multitasking skills, with the ability to prioritize effectively in a demanding environment.
  • Sound judgment, decision-making, and problem-solving abilities.
  • Post-secondary education is preferred.
  • Experience working in a unionized environment is preferred.
  • Experience in training, coaching, and staff development is required.
  • Experience with Continuous Improvement and Lean Six Sigma is preferred.
  • Strong skills in procedure and policy development.
  • IT knowledge/experience is considered an asset.
  • Technically proficient with office-based software (MS Word, Excel, Outlook, PowerPoint, and data entry systems).
  • Must hold a valid full G driver's licence with a clean driver's abstract.
  • Must pass a vulnerable sector check and an employee fit test.
  • Ability to work independently with minimal supervision.
  • Availability to work weekend days and afternoon shifts Monday through Wednesday, with flexibility as needed.

Job Types: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

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