Full-time Warehouse Quality Assurance

3 days ago


Hamilton, Canada Pulse Alert Full time

**Job Title**
**Warehouse Quality Assurance (QA) Specialist**:

- On-site | Hamilton, Ontario | Full-Time_

About the Role

As Pulse Medical scales its logistics and fulfillment operations in Hamilton to serve both Canadian and U.S. markets, we're hiring a **Warehouse QA Specialist** to champion quality at every stage of the fulfillment process.

This role focuses on **testing, process standardization, and continuous improvement**. You will work closely with the Warehouse Lead, Support, and Operations teams to ensure that every device shipped meets our standards — and that our workflows evolve as we grow.

Key Responsibilities 40 h/week, Monday-FridayDay shift (9 a.m. - 5 p.m.)
- **Device QA & Configuration**: Test, configure, and verify devices prior to shipment following standardized protocols.
- **Returns & Redeployment**: Evaluate returned units, deactivate faulty inventory, and assess items for reconditioning or reuse.
- **Process Audits**: Monitor adherence to SOPs across fulfillment workflows and flag inconsistencies or areas for improvement.
- **Workflow Optimization**: Identify bottlenecks, process gaps, or recurring errors and recommend corrective actions.
- **Documentation & SOP Maintenance**: Support creation and regular updates of work instructions and QA checklists.
- **Collaboration & Communication**: Liaise with Customer Support and Operations to share findings and implement quality-enhancing initiatives.
- **Training Support**: Assist in onboarding and coaching fulfillment team members on QA best practices.

What We’re Looking For
- 2+ years of experience in warehouse QA, fulfillment, or process improvement roles.
- Strong understanding of QA tools and techniques (checklists, root cause analysis, quality logs).
- Tech-savvy: able to follow digital configuration procedures and use web-based platforms.
- Excellent attention to detail, process thinking, and documentation habits.
- Comfortable working in a physical warehouse environment (lift up to 50 lb / 23 kg).
- Legally entitled to work in Canada and able to reliably commute to our Hamilton warehouse.

Compensation & Benefits
- **Hourly Rate**: $18 - $20 per hour, based on experience
- **Overtime Pay**: 1.5× hourly rate when applicable
- **Vacation**: 10 paid vacation days annually (prorated if applicable)
- **Holidays**: 9 recognized statutory holidays (Ontario 2025 calendar)
- **Growth Path**: Opportunity to evolve into QA Lead or Process Improvement Coordinator as operations scale

Pay: $18.00-$20.00 per hour

**Experience**:

- QA/QC: 1 year (preferred)

**Location**:

- Hamilton, ON L8N 3W9 (preferred)

Work Location: In person


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