Supervisor, Quality Assurance

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20212

Supervisor, Quality Assurance (Laboratory)
Public Works
Hamilton Water
700 Woodward Avenue

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: CUPE Local 1041 Supv

HOURS Of WORK: 35.00 per week
- GRADE: 6
- SALARY/HOUR: $51.903 - $57.670 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Temporary (for up to 12 months)

Job Description ID #: 2824

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**SUMMARY OF DUTIES**

Reporting to the Superintendent, Environmental Laboratory, the Supervisor, Quality Assurance will assume responsibility for the Quality Control/Quality Assurance of all analytical work done by the laboratory including maintaining SCC/CALA and ISO 17025 accreditation, monitoring compliance and reporting under the Drinking Water Protection Regulation (O. Reg. 170/03) and the Ontario Drinking Water Standards (ODWS), and ensuring QA/QC of all related activities for internal and external clients.

Responsible for ensuring that analytical, QA/QC, and reporting programs are provided in accordance with City and Provincial guidelines and is in the most effective and efficient manner consistent with the City of Hamilton Mission and Vision.

Assist in the implementation of strategies to improve effectiveness and efficiency. Prepare and report on the QA/QC area services against established benchmarks. Set above average standards, lead by example and function as mentor to subordinate staff.

Possess a demonstrated record of technical competence, customer focus, team advocacy, and be committed to excellence.

Possess a high level of personal integrity and be an excellent communicator.

**GENERAL DUTIES**

You will monitor the overall program to ensure service quality, legislative compliance and assist in the development of plans and policies for the Environmental Laboratory.

The Quality Assurance Supervisor is accountable to the Superintendent of Environmental Laboratory for ensuring that internal and external analytical services meet accreditation requirements and that they are provided in accordance with City and Provincial guidelines.

Implement and maintain a quality assurance program for the Environmental Laboratory to ensure compliance with current legislation and SCC/CALA and ISO 17025. Set above average quality standards.

Ensure compliance with regulatory requirements of SCC/CALA (ISO 17025), and Ontario Drinking Water Protection Regulation (O. Reg. 170/03) and Ontario Drinking Water Standards (ODWS) and consistent with the City of Hamilton Mission and Vision.

Prepare quarterly consumer’s report as required by Ontario Drinking Water Protection Regulation (O.Reg.170/03). Ensure that notification of exceedances and follow up requirements are carried out as required and that all related documentation is readily retrievable.

Ensure that summary analytical reports are produced on time, that the analytical data is protected and readily available following laboratory protocols and that reportable data is submitted timely to the appropriate parties.

Responsible for overseeing the accuracy of the analytical reports provided to internal and external clients.

Provide technical support to the inorganic, organic sections and microbiology sections including analytical testing, if required.

Provide leadership and direction to staff within the group. Empower and develop reporting staff to perform their work in an independent manner. Promote teamwork, integration and excellence within the Environmental Laboratory.

Prepare or review, as required, technical reports arising out of this area of responsibility for presentation to various committees of the City.

Participate as a department representative on various technical committees as required.

Assist in the preparation of annual draft current and capital budgets for the group with respect to training and quality assurance expenditures. Project expenditures and recommend changes where appropriate.

Fulfil the role o