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Junior IT Systems Administrator

3 weeks ago

Burnaby, Canada CadMakers Full time

**Jumpstart your IT career with CadMakers**

Are you ready to build something amazing together?

At CadMakers, we’re looking for a **Junior IT Systems Admin** to support our team’s daily tech needs. You will play a key role, _overseeing all day-to-day IT operations,_ working closely and directly under our Security officer. Your primary focus and responsibility is to assist and provide seamless technical support to our internal customers

**What does success look like in this role?**
A customer-centric mindset, excellent troubleshooting and sharp problem-solving skills, along with hands-on experience with various RMM tools. You’ll be the go-to person to keep our software, hardware, and networks running smoothly—and with a proactive approach, you’ll make sure the team is at optimal performance and always has what they need to succeed.

**Who Are We?**
Founded in 2014, CadMakers is an industry-leading digital construction and manufacturing technology company headquartered in Burnaby, British Columbia, Canada. We are a team of highly motivated innovators, dedicated to delivering cutting-edge digital solutions to the global construction industry ️ tackling the most complex yet common problems in the field, empowering our clients with transformative tools and expertise.

Our values: We are **Innovative,** we are **Hard-Working,** we are **Humble**, we are **Customer-Focused,** we value **Performance,** and we are a **TEAM.**

**About the Role**
- **Onboarding & Offboarding ️**: Ensure all new hires are equipped with their necessary hardware, software, and accounts, and assist with offboarding by properly returning and wiping equipment.
- **Ticketing Management**: Oversee the internal ticketing process, prioritize, triage, and escalate issues as needed, ensuring timely resolution to keep things _hammering_ along.
- **Workstation & Software Troubleshooting ️**:Provide user support and troubleshoot technical issues.
- **Technical Documentation**:Create/update technical documents, manage system audits and generate reports.
- **Microsoft 365 Environment ️**:Manage Microsoft Defender, Entra, and Intune.
- **Security Patch Management**: Assist the IT team in monitoring, testing, and deploying critical security patches across the network.
- **Non-Core Hours Support**: Occasionally provide support outside of regular office hours (evenings or weekends), when necessary, to ensure smooth operations.
- **Audio/Visual & On-Site Support**: Set up and support audio/visual systems, wireless setups, copiers, and other office equipment to ensure everything is _running on all cylinders._
- **Technology Adoption & Training**: Collaborate with end-users to encourage the adoption of new technologies, provide training, and troubleshoot issues to ensure _everything clicks_ for the team.
- **System & Network Monitoring ️**: Assist with the regular monitoring of internal systems and networks, ensuring performance and reliability are_ solid as a rock._
- **Ad-Hoc Technical Duties**: Take on various technical tasks as needed, supporting company-wide initiatives or addressing unexpected challenges to keep the foundation strong.

**Requirements**:
**What You Bring**
- Proficiency in **Bash/PowerShell Scripting** is a MUST.
- Solid experience with **Python** to tackle various technical challenges.
- Knowledge of **Microsoft Defender** or other **equivalent security tools** to protect and secure end-user devices.
- **Strong communication and interpersonal skills**:You know how to clearly communicate, listen actively, and build strong relationships to effectively collaborate across teams:

- ️Ability to clearly communicate unusual or complex user requests to the manager.
- Skilled at simplifying technical concepts and explaining the Do’s and Don’ts of back-end processes to end-users.
- **Customer-first mentality**:You approach every task with a can-do attitude, making sure internal users feel supported and heard.
- **Self-motivated**:You take initiative, being dedicated and proactive.
- **Organized and efficient**: You manage multiple tasks and prioritize effectively, even when under pressure.
- **Able to handle physical tasks**:Comfortable with lifting, moving, pushing, and carrying up to 50 lbs when required.
- **Tech-savvy**:You have a strong interest in computer hardware and systems technology, and you’re committed to expanding your skills and knowledge base.
- **Team player and independent performer**:You thrive in a collaborative environment but are equally comfortable working efficiently on your own with mínimal supervision.
- **Problem solver**:Your natural curiosity drives you to find the root cause of problems and troubleshoot them effectively.
- **Experience/Interest in Cybersecurity**: If you're passionate about safeguarding digital environments and staying ahead of cyber threats, that's a big plus

**Education**
- A degree or diploma in Computing/Information Technology or related field

**Benefits**

**Salary, Term & Working Locat