Junior Pension

1 week ago

Burnaby, Canada Bilsland Griffith Benefit Administrators Full time

**Junior pension and benefits Administrator**

**Responsibilities will include**:
**Customer Service**
- Answer incoming calls and address inquiries from plan members of various multi-employer pension plans.

**Records Management**
- Maintain accurate records for members and retirees by updating information as provided.
- Review client records to ensure up to date information is in place and to confirm authenticity of caller.
- Ensure all relevant parties (i.e. Plan Custodian and service providers) are notified of any changes to the member records.
- Maintain up-to-date and accurate filing of member files.

**Administration and Additional Duties**
- Handle putting together and mailing packages to members.
- Vet paperwork from members and prepare written communications for any outstanding information needed.
- Follow up on correspondence sent.
- Assist with special projects and serve as backup support for other plans as needed.

**Knowledge, Skills and Abilities**:

- Strong math and analytical skills.
- Intermediate level technology skills using a variety of software packages such as Microsoft Office 365 (e.g., Excel, Access, PowerPoint, Outlook), related databases and Internet.
- Effective listening, clear verbal and written communication skills.
- Effective customer service, interpersonal and organizational skills with the ability to maintain effective working relationships.
- Demonstrated organizational skills to effectively prioritize workload, multi-task and meet deadlines.
- Ability to handle confidential information with tact and discretion.
- Enthusiasm for digging into spreadsheets, numbers and data.

Our office is centrally located near the Brentwood Sky Train station for an easy commute from around the Lower Mainland.

**Salary**: $42,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- What is your typing speed?

**Education**:

- Secondary School (required)

**Experience**:

- benefit administration: 1 year (preferred)

Work Location: In person

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