Communications and Change Management Lead

Overview:
Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to **_creating healthier communities together_**_._ Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.
- Healthcare of Ontario Pension Plan (HOOPP)
- Group benefits, including health and dental, for full-time employees
- Employee and Family Assistance Program
- Leadership and Quality Improvement Curriculum
- Career Development & Education Grant
- Wellness, & Wellbeing Program
- Diversity, Equity and Inclusion Initiatives

**Job Description**:
**Position Summary**:
Reporting to the Director of Digital Health, and acting as a key member of the project team leading system transformation across CMH, the Communication and Change Management Lead (CCM Lead) will be responsible for developing and supporting change management and communication plan implementations. This individual will work closely with the project team, CMH leadership, and hospital stakeholders to ensure awareness and engagement throughout the project lifecycle.

The system transformation will include the implementation of a new Hospital Information System (HIS) which supports improved clinical documentation, increased quality and safety processes during care, and additional analytics and reporting tools.

The CCM Lead has experience leading organizations through significant change initiatives and has hands on experience in change management, communications, facilitation, and stakeholder engagement. By joining the project team early on in the project, the CCM Lead will have the ability to influence and guide the organization throughout the whole change lifecycle.

**Key Responsibilities**:

- Develop and implement a communication plan for the project to keep stakeholders informed and engaged.
- Design and implement a change management plan (e.g., Kotter’s model of change) which will be integrated into the project plan to guide and support CMH through all aspects of the change.
- Lead branding work for the project, creating a recognizable and relevant brand.
- Evaluate and measure the effectiveness of change management strategies and communication plans, and make recommendations for improvement.
- Assess and the support the readiness of individuals, departments, and CMH as a whole to undertake a change initiative of this magnitude.
- Provide guidance and support to hospital leadership and project teams to facilitate change adoption and minimize resistance.
- Identify, analyze, and prepare risk mitigation tactics related to communications and change management.
- Develop and deliver training programs and materials to support change adoption in partnership with CMH Organizational Development.
- Ensure consistent messaging and branding across all communication channels in collaboration with CMH’s Public Affairs & Communications.

**Skills and Qualifications**:

- Bachelor's degree in education, communications, business administration, healthcare or a related field.
- Demonstrated experience in organizational development, change management and communication, 5+ years preferred.
- Experience with organization-wide change initiatives.
- Excellent communication, active listening, and interpersonal skills, with the ability to build relationships, influence others, and work collaboratively with diverse groups of stakeholders towards a common vision and goal.
- Demonstrated ability to create engaging, visual, and informative communications. Experience designing graphics preferred.
- Experience working in a hospital or healthcare environment preferred.
- Change Management certification or designation desired.
- Proficiency in Microsoft Office Suite and project management concepts and tools.- The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH._
- Cambridge Memorial Hospital is committed to providing and fostering a respectful workplace. All reasonable accommodation will be made to support participation in the recruitment process. Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process._