Officer, Commercial Banking

HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

About the role:
To provide a full range support duties to the team or business, including operational and customer service as required, ensuring deadlines are met. The role holder is expected to ensure they provide a high quality service to their internal and external customers, taking ownership and using their initiative to complete necessary tasks.

**Responsibilities**:

- Provide full operational support to the team, as required, anticipating workload and supporting with appropriate materials
- Manage and control projects on behalf of the Line Manager/team
- Manage operational tasks as required
- Ensure timely and accurate maintenance of customer information, including KYC requirements, in Group systems
- Ad hoc duties as required by the team or business
- Provide excellent customer service at all times
- Work collaboratively with the wider team
- Focus on the end user - the HSBC customers at all times (internal or external)
- Own and resolves issues with all stakeholders or customers and escalate where appropriate
- Deal effectively and efficiently with external Suppliers, as required
- Fully understands the media policy and how this applies to their role
- Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
- Acts a as mentor to assist new joiners as required
- Provides training to new joiners/junior employees as required
- Values diversity amongst team
- Good, flexible, proactive and enthusiastic team player
- Live the Group Values
- Promote an environment that supports diversity and reflects the HSBC brand.
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk & Compliance associated with the role in
- As appropriate, participation in technical and soft skills training
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.

**Requirements**:
Essential:

- Minimum 2 years relevant experience working in an administrative role or team
- Excellent planning and organisational skills with experience of working under pressure
- Excellent interpersonal, written and verbal communication skills
- Proven ability of using their initiative
- Ability to prioritise workload effectively

Desirable:

- Thorough understanding of bank and departmental procedures, functions and activities
- Experience of having worked in a Corporate environment
- Good computer and IT skills, including all Microsoft packages
- Cantonese or Mandarin language knowledge is good to have but not a requirement

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.