Client Relationship Manager, Canadian Commercial Banking

Client Relationship Manager, Canadian Commercial Banking - Markham, Ontario Requisition ID: 246081 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of Canadian Commercial Banking ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. The Client Relationship Manager (CRM) possesses a good understanding of financial products and services and focuses on delivering the full bank offering and driving primacy in relationships with our clients. They are responsible for identifying prospects in target markets and managing a client portfolio of standard to moderate complexity. This includes developing robust sales pipelines, engaging in client planning activities with partners, conducting sales calls and qualifying opportunities based on client needs and a high level of due diligence. The role is specific to the Growth segment of Canadian Commercial Banking, which includes clients with annual sales between $5MM-$15MM and credit authorizations from $1MM-$5MM. The CRM is responsible for conducting sales planning activities, executing on business development strategies and building relationships with partners and both existing and new clients. The incumbent is still responsible for initial analysis and continuing to work in collaboration with the credit team on completion of credit applications. Accountabilities Champion a customer‑focused culture to deepen client relationships and leverage broader bank resources. Promote development and profitable growth of the Canadian Commercial Banking portfolio in the assigned market area, including: Developing and implementing a marketing strategy to maximize business development opportunities within the bank’s risk appetite. Developing sales plans for prospects and existing clients. Identifying prospects and referrals from internal and external networks. Analyzing prospect lists and prioritizing business development opportunities based on market data and customer analytics. Partnering with internal stakeholders for non‑credit related products. Referring clients and prospects to appropriate segments and partners. Pursue a business development program within the assigned market area, including: Driving client primacy through sales of credit and non‑credit commercial products. Maintaining an appropriate ongoing sales pipeline and calling program. Identifying and facilitating the involvement of key bank resources and stakeholders. Maintaining effective follow‑up with prospects and referrals on any unsuccessful opportunities. Updating client or contact information accurately and in a timely fashion. Leveraging the latest technology and data to make more informed decisions. Build and maintain a market profile through: Planning and completing relationship activities that generate sales opportunities. Building and maintaining an awareness of local market and general economic conditions. Meeting with business leaders and community events and associations. Liaising with product specialists to fulfil client needs. Ensure all aspects of assigned relationships receive ongoing attention, including: Collaborating with the Credit Solutions Associate and Client Service Specialist. Involving the Cash Management Contact Centre and Service team as needed. Applying knowledge of streamlined products and services, including simplified credit applications and standardized pricing. Actively seeking customer feedback and partnering with internal product specialists. Executing suggestions to improve client satisfaction and processes. Partner with the Credit Solution Associate on the credit portfolio for authorizations up to $5MM, including: Completing credit‑worthy discussion papers. Collaborating on lending structure and providing ad‑hoc support through the origination and annual review process. Ensuring documentation is properly prepared before client meetings. Identifying problem loans early and making recommendations relative to structure and risk rating. Champion sustainment of the operating model by taking ownership of activities, adherence to guidelines and processes, and maintaining compliance with risk culture. Champion a high‑performance environment and an inclusive work environment, upholding risk culture, values, and compliance. Education Undergraduate degree in Business or Economics – recent graduates with work‑related experience will be considered. Other training requirements as determined by the Bank from time to time. Skills / Work Experience Previous work experience of at least 2 years (Business Banking or Commercial Banking preferred). Completion of the Bank’s Training Program is a strong asset. Proven sales/closing skills, networking ability, and negotiation skills. Strong communication and interpersonal skills and strong relationship management skills. Solid credit skills or knowledge of commercial credit preferred. Strong knowledge of the bank’s commercial lending and deposit products and services, and customer profitability model. Thorough knowledge of the commercial banking marketplace in Canada and general knowledge of the assigned market area’s key industries. Understanding of Canadian Commercial Banking objectives, with knowledge of segment, strategies, and structure. Good knowledge of onboarding, Know Your Customer, and Anti‑Money Laundering processes. Good PC skills, including MS Word, Excel, PowerPoint, Outlook, and other commercial systems. Working Conditions Work in a standard office‑based environment; non‑standard hours are a common occurrence. Vehicle required for travel within the assigned territory. Location(s): Canada : Ontario : Markham Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr