Event Production Manager

2 weeks ago

Montréal, Canada ContactPoint 360 Full time

**Join our CP360 Family, today**

**Who We Are**:
We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

**Job Summary Purpose**:
The Event Production Manager is expected to log into the attendee URL no later than 30 minutes before scheduled start time, unless entry to the webcast is stated otherwise, (e.g. attendees are only allowed to enter 10 minutes prior). The only scenario where the Event Production Manager does not join the player is where customer security fully prevents it. This is extremely rare, and in those instances, we will ask a security approved contact to conduct player checks in lieu of our own.

**Job Duties and Responsibilities**:

- Join live studio, video bridge and (if applicable) comm lines
- Make introductory engagement with customer and AV
- If required, coordinate dial out with operator assisted phone bridge
- Once a video connection is made by any presenter site, establish primary and secondary (backup) webcast streams and quality check for transcode errors
- In the event of an error, escalate to a streaming media engineer and/or system engineering
- Facilitate pre-conference3
- Test quality of audio/video endpoint(s)
- Review of live studio controls
- Review of call flow
- Review of preferred start up procedure
- Address any outstanding customer questions

Live Event Action Items:

- Facilitate transition from standby to on air
- Check audience feed to ensure that streams have properly gone on air and that there are no anomalies from what was observed on stream during pre-conference
- Monitor and answer technical questions from the audience
- Monitor presenter chat
- Monitor audience capacity
- Assist with cue switching where applicable
- Speaker layout transitions (if non-voice activated)
- Player layout transitions
- Video overlay launch
- Poll launch
- Assist with troubleshooting in the event of an outage
- Switch to backup (if backup is available)
- Escalating to streaming media engineer and/or system engineering as needed
- Coordinating in player messaging in the event of a prolonged outage

Event Wrap Action Items:

- Ending the webcast at the conclusion of show
- If the end time does not match anticipated/discussed end of show parameters or the ending cue is unclear, the EP confirms via chat before ending webcast to ensure no key audio is cut off
- Conduct post-event editing or player closure as needed

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Follow us on:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

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