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Supervisor, Airports Operations Control

2 weeks ago

Montréal, Canada Air Transat Full time

Company Description

The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact between the operational teams and the IOC Duty Manager.

**Job Description**:

- The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact between the operational teams and the IOC Duty Manager.
- Reporting to the Director, Airport Operations Control, the IOC Supervisor, Airport Operations Control, is part of a team of several supervisors, who support the PSS and DCC teams from the IOC, in managing day-to-day operations, and provide the necessary follow-up in special situations. He plays a key role in managing irregular operations, supporting his teams and ensuring communication with the Duty Manager and the various departments involved. He ensures that service levels are respected and that all Air Transat procedures are followed.
- He also participates in various meetings and operational committees, and follows up on services that have not met established requirements. He provides an analysis of the causes and recommendations for corrective measures, and prepares all documentation relating to ongoing follow-ups.
- The supervisor handles files requiring special assistance, and ensures good communication with all departments involved in operations. He also handles performance reviews and disciplinary follow-ups when required, as well as certain administrative tasks such as scheduling. He plays an active role in establishing procedures and providing training for his agents.

**Qualifications**:

- High school diploma or equivalent
- Excellent mastering of French (written and spoken)
- Excellent mastering of English (written and spoken)
- Minimum 5 years' experience in an airport environment
- Mastering in Microsoft Office suite software
- Mastering in Amadeus Altea CM
- Knowledge in Spanish (assest)
- Knowledge of Amadeus Altea FM (asset)
- Knowledge of Radixx and PDP systems (asset)

Additional Information

**Employment Equity